Hello BooMeranGz,
Thank you for contacting Woo support.
For better understanding could you share screenshots of the pages where you see 530 customers and 330 customers?
To help you further, I’d like to review your site’s System Status Report.
This report will allow me to check your website settings and environment.
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.
Once you’ve done that, you can paste the text in https://gist.github.com
After that, you can paste the Gist link here in your reply.
Looking forward to your response. 🙂
Best regards.
Hi @doublezed2
Please complete and copy the following urls…
Screenshots:
todolinux.com/.images/.wp/1.png
todolinux.com/.images/.wp/2.png
todolinux.com/.images/.wp/3.png
WooCommerce inform:
gist.github.com/BooMeranGzz/c3d1d9725108ea11ddbf2ff5b49e4c31
Thanks.
Hello BooMeranGz,
Thank you for sharing more details.
The customers that you see here are the customers who made a purchase at your site.
The customers here may or may not have created an account.
The customers listed here are the ones that created a customer account on your site.
They may or may not have made a purchase yet.
The odd thing is normally we see a higher number in the Customers tab under the WooCommerce tab.
Because some customers purchase without making an account on the site.
But in your case, it is the opposite, more customers created an account but did not make any purchase.
I suggest you review the list here and make sure there are no spam or users generated by bots.
Sometimes websites are targeted by spam and users are created with automated scripts.
Let me know if you have more questions or concerns.
I am here to help 🙂
Best regards.
Hi @doublezed2,
I understand, my site is an auction site. The customer makes offers, but cannot buy until he wins an item.
So WC is taking each offer as a purchase?
If so, I would also like to synchronize all my registered users in WP with the WC user table, even if they have no purchases made.
Since I see much more information in wc, than in the WP listing itself. In any case, I don’t use WC’s own statistics, so I wouldn’t have any problems seeing future incorrect sales values…
Thanks
Hi @boomerangz
In WooCommerce, a user is only registered as a “customer” when they make a purchase, regardless of whether they win an auction or not. Therefore, making an offer does not count as a purchase in WooCommerce.
For better clarification, I recommend you contact the auction plugin’s developer directly. They have a deep understanding of how their plugin functions and how it fits with WooCommerce.
I would also like to synchronize all my registered users in WP with the WC user table, even if they have no purchases made.
Unfortunately, there is no built-in feature for this. However, you can use a plugin like the User Role Editor plugin to change your users’ roles to “Customer.” Please note that this will not generate any purchase history for them.
I hope this clarifies your concern. If you have any other questions, feel free to ask.
Hi @shameemreza
Of course, I understand then, my auction system requires the user to have the role of customer in order to be able to bid. Surely that is why users who only bid, are seen as buyers of some item.
Thank you very much for your clarifications.
Regards
Hi @boomerangz,
In most cases, the auction system in WooCommerce is designed such that only users with the Customer role can place bids. This is to ensure that the bidding process is regulated and that only legitimate customers can participate. As a result, users who only bid are indeed seen as potential buyers for the items.
If you have any further questions or need additional assistance, please don’t hesitate to ask.
With that said, I’ll go ahead and now mark this thread as solved.
