Support » Plugin: Booking calendar, Appointment Booking System » Number of slots not changing

  • Resolved Lobsterdm

    (@lobsterdm)


    Hi,
    Due to covid-19 we’ve had some changes to the dates we’ve got available so have made some dates unavailable but then made them available again later when the rules in the UK have changed.

    It appears that when we made some date available again after being unavailable, instead of reinstating the booked appointments your plugin has created additional slots

    So where we had 3 slots available with 2 booked, when we reactivated the date it’s made 3 available again instead of 1.

    Now, when I’ve tried to change the number of slots available by editing the date, the number isn’t changing.
    For example, see the video i’ve recorded where i change the number of slots for the 14th November but it’s not changing after applying.

    https://www.awesomescreenshot.com/video/1622940?key=472d65a6ae2cc37c0aec221b16ad5826

    Hope you can help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author wpdevart

    (@wpdevart)

    Hi dear user.

    Thanks for the video. First, make the same changes from the Booking calendar themes and then apply it to the calendar(in this way, it should work).

    Our plugin rewrites the database if you change the date details, so you need to set available slots manually again.

    Thanks.

    That’s really frustrating because it’s hard to go through all the bookings in order to know how many are available for each day and time slot so we’re finding that some dates and time slots now have too many bookings.

    Is there no way to see the total currently available for each time slot on each day?

    Also, we’re getting an error when exporting the bookings as a spreadsheet. We get a message about a critical error

    https://www.awesomescreenshot.com/video/1663846?key=1679fc983aad510cc5e3300571610782

    Here is the most recent log files with the error captured

    [10-Nov-2020 09:10:19 Europe/London] PHP Notice: Undefined index: extras in /home/sites/clayton-fold-christmas-trees.co.uk/public_html/wp-content/plugins/booking-calendar-pro-payment/admin/models/Reservations.php on line 195
    [10-Nov-2020 09:10:19 Europe/London] PHP Fatal error: Uncaught Error: Cannot unset string offsets in /home/sites/clayton-fold-christmas-trees.co.uk/public_html/wp-content/plugins/booking-calendar-pro-payment/admin/models/Reservations.php:209
    Stack trace:
    #0 /home/sites/clayton-fold-christmas-trees.co.uk/public_html/wp-content/plugins/booking-calendar-pro-payment/admin/controllers/Reservations.php(238): wpdevart_bc_ModelReservations->get_extra_data_new(Array, Array, ‘£’)
    #1 /home/sites/clayton-fold-christmas-trees.co.uk/public_html/wp-content/plugins/booking-calendar-pro-payment/booking_calendar.php(507): wpdevart_bc_ControllerReservations->export_as_csv()
    #2 /home/sites/clayton-fold-christmas-trees.co.uk/public_html/wp-includes/class-wp-hook.php(287): wpdevart_bc_calendar->wpdevart_export(”)
    #3 /home/sites/clayton-fold-christmas-trees.co.uk/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)
    #4 /home/sites/clayton-fold-christmas-trees.co.uk/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #5 /home/sites/clayt in /home/sites/clayton-fold-christmas-trees.co.uk/public_html/wp-content/plugins/booking-calendar-pro-payment/admin/models/Reservations.php on line 209

    Plugin Author wpdevart

    (@wpdevart)

    Hi dear user.

    As you are using the premium version, we should provide future support via email. Contact us at support@wpdevart.com and we will provide future support.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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