Number of Available Downloads on My Account

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Jigoshop Support – Marcin

    (@azrielnefezen)

    8 years, 6 months ago

    Hi SimpleBeadPatterns,
    If I understand you correctly, you want to give your customers unlimited access to the download links.
    To achieve that you could consider going into the Products tab, picking the product you want to edit, going under the “download” tab on the edit product page and removing any numbers from the “download limit” tab – this will set the download number to “unlimited”.
    Let me know, if this is the solution to your problem.

    Thread Starter SimpleBeadPatterns

    (@simplebeadpatterns)

    8 years, 6 months ago

    Hi,

    Thank you for getting back with me, but that is not what I am trying to do. After a customer orders their downloadable products, they are listed on the My Account page under Available Downloads. When customers place a lot of orders for downloadable products over time, their older download links get pushed off the bottom of the list, so they are no longer accessible. My customers want to be able to view the download links for all of the products they’ve purchased over time. This is a common complaint from my customers.

    I don’t know if this is helpful or not, but someone suggested to me that it may be a pagination issue?

    Thank you again for your help!

    Cara

    Plugin Author Jigoshop Support – Marcin

    (@azrielnefezen)

    8 years, 5 months ago

    Hi Cara,
    Just to let you know you’re not being neglected- I am investigating the issue.
    Regards,
    Marcin

    Plugin Author Jigoshop Support – Marcin

    (@azrielnefezen)

    8 years, 5 months ago

    Hi Cara, you probably might want to sit…
    Just joking, I’ve got a solution for you 🙂
    1. In your wp-content/plugins/jigoshop/classes folder find a file named jigoshop_customer.class.php
    2. Open it and find the following line: $jigoshop_orders->get_customer_orders(get_current_user_id());
    3. Replace the line with the following $jigoshop_orders->get_customer_orders(get_current_user_id(), 1000);
    Let me know how it worked out for you 🙂

    Plugin Author Jigoshop Support – Marcin

    (@azrielnefezen)

    8 years, 5 months ago

    Hi Cara,
    To be safe – someone may order a 1000 products on your site, eventually – change it to 1000000 if you feel like it.
    Regards,
    Marcin.

    Thread Starter SimpleBeadPatterns

    (@simplebeadpatterns)

    8 years, 5 months ago

    That’s great! It looks like it worked! I really appreciate your help! : ) My customers will be very happy.

    Thanks again,

    Cara

    Plugin Author Jigoshop Support – Paul

    (@paulpreston)

    8 years, 5 months ago

    hi Cara,

    Thanks for letting us know.

    If you are happy with our support would you be able to post a review?

    http://wordpress.org/support/view/plugin-reviews/jigoshop

Viewing 7 replies - 1 through 7 (of 7 total)
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