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Casengo Live Chat Support
NullPointerException (2 posts)

  1. donagh_1
    Member
    Posted 1 year ago #

    Just activated and filled in the settings and this iswhat I get when you click o the chat button on my home page:(
    HTTP Status 500 - org.apache.jasper.JasperException: java.lang.NullPointerException

    type Exception report

    message org.apache.jasper.JasperException: java.lang.NullPointerException

    description The server encountered an internal error (org.apache.jasper.JasperException: java.lang.NullPointerException) that prevented it from fulfilling this request.

    exception

    javax.servlet.ServletException: org.apache.jasper.JasperException: java.lang.NullPointerException
    net.livecom.papua.service.filter.TransactionFilter.doFilter(TransactionFilter.java:132)
    root cause

    org.apache.jasper.JasperException: java.lang.NullPointerException
    org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:549)
    org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:470)
    org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
    org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    net.livecom.papua.service.filter.HttpsRedirectsFilter.doFilter(HttpsRedirectsFilter.java:43)
    net.livecom.papua.service.filter.OriginCheckerFilter.doFilter(OriginCheckerFilter.java:67)
    net.livecom.papua.service.filter.TransactionFilter.doFilter(TransactionFilter.java:83)
    root cause

    java.lang.NullPointerException
    net.livecom.papua.service.VIPBean.getTitle(VIPBean.java:244)
    org.apache.jsp.vip.index_jsp._jspService(index_jsp.java:92)
    org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
    org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
    org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    net.livecom.papua.service.filter.HttpsRedirectsFilter.doFilter(HttpsRedirectsFilter.java:43)
    net.livecom.papua.service.filter.OriginCheckerFilter.doFilter(OriginCheckerFilter.java:67)
    net.livecom.papua.service.filter.TransactionFilter.doFilter(TransactionFilter.java:83)
    note The full stack trace of the root cause is available in the Apache Tomcat/7.0.29 logs.

    Apache Tomcat/7.0.29

    http://wordpress.org/plugins/the-casengo-chat-widget/

  2. davy@casengo.com
    Member
    Posted 1 year ago #

    Hi donagh_1,

    I'm sorry for the inconvenience! When the "HTTP Status 500" error appears by clicking the chat button it's mostly a problem with the subdomain. In one of the first emails we send you a subdomain. Could you check if you have used the correct subdomain in the Casengo Plugin? You've choosen this subdomain during the sign up process.

    I hope this will work for you, if not just click http://support.casengo.com/vip/?lang=en_US and start a chat with our Support!

    Greetings, Davy

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