Support » Plugin: NS Google Sheets Connector » NS CONNECTOR STILL NOT WORKING

  • Resolved batmantri88

    (@batmantri88)


    Hi,
    I Installed this pluging to do a quick poll with my team and I’ve done everything by the book and STIL the NS connector does not get my data to my google spread sheet and I just need 2 items, name and 1 answer.
    Can someone help me? I tried all over the place and I think this plugin can do the job,
    thanks for the help
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Viewing 5 replies - 1 through 5 (of 5 total)
  • I guess you can’t see the screnshots, but as I mention
    i have everything as you explain.
    I included teh DATE, ID, name of the sheet, everything
    Please help,
    Thanks
    JP

    Plugin Author Never Settle

    (@neversettle)

    Hi JP,

    There are a few possible reasons why this might be happening. Here are some questions to ask to troubleshoot the situation:

    1. Are you getting the Contact Form 7 emails from the form submission (is basic submission working at all in general)?
    2. Have you tried re-authenticating with Google to make sure that connection is established correctly?
    3. Have you checked your PHP error logs to see if there are any hints in there (check with your webhost if you are unsure how to check these)?
    4. Have you double checked all your names for the file / tab / etc?

    For more information please visit our online documentation:

    https://neversettle.it/documentation/ns-google-sheets-connector/no-data-sent-google-sheet/

    https://neversettle.it/documentation/ns-google-sheets-connector/how-to-use/

    batmantri88

    (@batmantri88)

    hi,
    Thanks for your answer, to answer your questiosns:
    1. Are you getting the Contact Form 7 emails from the form submission (is basic submission working at all in general)?

    Yes, i do get the emails form contact 7 to my emails, so it is working.

    Have you tried re-authenticating with Google to make sure that connection is established correctly?

    No idea what this is? how can I do it?

    Have you checked your PHP error logs to see if there are any hints in there (check with your webhost if you are unsure how to check these)?

    I’ll contact my webhost, to see if they know how to solve this.

    Have you double checked all your names for the file / tab / etc?
    I just need 2 answers, Name and answer of the second question, which is a name of a event.
    Do you have a video tutorail?
    Can i contact you to see if you can help me?
    Thanks,
    James

    Plugin Author Never Settle

    (@neversettle)

    Head over to the SH Sheets settings page and click the ‘deactivate’ button. Once the page refreshes you’ll see the message “Click here to retrieve your code from Google Drive to allow us to access your spreadsheets.” Click the linked text ‘click here’ to reauthenticate.

    There is no video tutorial yet, but you should be able to get this sorted out. Let me know if that worked out and if you have heard back from your host.

    Plugin Author Never Settle

    (@neversettle)

    James,

    Closing this as we have not heard back in over a week. Please do start a new thread if you experience any issues in the future.

Viewing 5 replies - 1 through 5 (of 5 total)
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