Support » Plugin: Simple Giveaways » Notify Winner does not work

  • When I click on Notify Winner(s), it states “Winners notified. Check if all the winners were notified in the “Users” box.”.

    However, in the Users box it still shows NO for Notified for the Winners.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Igor Benic

    (@ibenic)

    Hi @dm007, are other emails sent without issues on your site?

    Yes. In fact I also get other emails from the plugin, such as:

    1) A new user subscribed to your giveaway
    2) You have enrolled to the Giveaway. Good Luck!

    It’s just the Winner notification email that does not get sent.

    Plugin Author Igor Benic

    (@ibenic)

    Hi @dm007, that might be something with the user’s email.

    I’ll check it out and let you know.

    Another odd thing is that the ‘Reselect Winner’ does not work. No matter how many times I press the button the winning email address does not change.

    I use several caching plugins on my website and webhost to speed up WordPress. Would they cause any issue with your plugin?

    Plugin Author Igor Benic

    (@ibenic)

    Hi @dm007,

    if your giveaway “Prize Info > Type” is set to “Most Entries win” and there is only one subscriber with most entries, that subscriber will always get chosen.

    Plugin Author Igor Benic

    (@ibenic)

    Hi @dm007,

    I have tested everything and it works fine.

    This plugin sets “Yes” for notified winners if the function wp_mail returns true. If it’s false it might be due to something related to email sending.

    Do you have any plugins that modify the email setup?

    Yes I do. I use Sparkpost to send emails.

    I use their WordPress plugin which disables the internal PHPMAIL setup and routes all the emails through SparkPost.

    https://wordpress.org/plugins/sparkpost/

    Plugin Author Igor Benic

    (@ibenic)

    Hi @dm007,

    I’ll check it out but I would guess the winners are notified but the wp_mail function returns false due to how their plugin is setup.

    Since I can’t really know if they received the email, I rely on the return value of wp_mail.

    I tried using a few of my email addresses to test and I didn’t get any emails. So it likely is having issues because wp_mail is not behaving as it expects due to the Sparkpost email plugin.

    Plugin Author Igor Benic

    (@ibenic)

    Hi @dm007,

    Ok, thank you for letting me know on that. I’ll have to create an account and test it out to see what is the issue here.

Viewing 10 replies - 1 through 10 (of 10 total)
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