• Resolved jmercado567

    (@jmercado567)


    I updated to latest version today and the site crashes immediately. I am forced to disable the plugin.

    When I activate the plugin after the latest update the website crashes and I am forced to disable Notifima plugin to regain website access.

    The website crashes with the following showing when you try to access the site:

    There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

    Learn more about troubleshooting WordPress.

    I also received the following information from the Site Error management system:

     When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.8.5 Active theme: Best Shop (version 1.5.4) Current plugin: Notifima(version 3.1.1) PHP version 8.2.31 Error Details ============= An error of type E_ERROR was caused in line 110 of the file /home/jmercado567/public_html/wp-content/plugins/woocommerce-product-stock-alert/classes/Install.php. Error message: Uncaught TypeError: array_merge(): Argument #2 must be of type array, string given in /home/jmercado567/public_html/wp-content/plugins/woocommerce-product-stock-alert/classes/Install.php:110 Stack trace: #0 /home/jmercado567/public_html/wp-content/plugins/woocommerce-product-stock-alert/classes/Install.php(110): array_merge() #1 /home/jmercado567/public_html/wp-content/plugins/woocommerce-product-stock-alert/classes/Install.php(55): Notifima\Install::do_migration() #2 /home/jmercado567/public_html/wp-includes/class-wp-hook.php(324): Notifima\Install->run_migration() #3 /home/jmercado567/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #4 /home/jmercado567/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #5 /home/jmercado567/public_html/wp-settings.php(727): do_action() #6 /home/jmercado567/public_html/wp-config.php(100): require_once(‘/home/jmercado5…’) #7 /home/jmercado567/public_html/wp-load.php(50): require_once(‘/home/jmercado5…’) #8 /home/jmercado567/public_html/wp-admin/admin-ajax.php(22): require_once(‘/home/jmercado5…’) #9 {main} thrown

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support sangi00

    (@sangi00)

    Hi @jmercado567,

    We’re sorry to hear that you encountered this issue after updating to the latest version of Notifima.

    Thank you for providing the error details-they’re very helpful. Based on the stack trace, it appears that the issue occurs during the migration process. It looks like one of the Mailchimp settings from the previous version may not have been stored in the expected format, which is causing the migration to fail when the plugin is updated.

    To investigate this further and provide you with a fix, we’ll need to collect some additional information from your end. However, as per the WordPress.org support forum guidelines, we cannot request or exchange sensitive information publicly.

    Could you please get in touch with our team here? Once you do, we’ll let you know exactly what information we need and work with you to resolve the issue as quickly as possible.

    We look forward to hearing from you and helping you get everything working again.

    Thread Starter jmercado567

    (@jmercado567)

    Message sent

    Plugin Support sangi00

    (@sangi00)

    Hi @jmercado567,

    Thank you for the update.

    Our team is already in touch with you and is actively working on resolving the issue.

    In the meantime, if you have any further questions or need any additional assistance, please don’t hesitate to let us know. We’ll be happy to help.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.