Support » Fixing WordPress » Notifications not working

  • Resolved sarahsas

    (@sarahsas)


    Hello. I have a WordPress multisite setup, and I recently realized that I am no longer receiving any notifications from the wordpress dashboard, i.e. when a new site or new user is created. i know it’s not an smtp issue because other users are still consistently receiving their notifications fine (i.e. when comments are posted on their posts etc), and the wp forms notifications on all the sub-directory sites are still working. Here’s what I’ve troubleshooted so far:

    1. checked the box is definitely ticked under NETWORK SETTINGS “Send the network admin an email notification every time someone registers a site or user account”. (tried ticking it off, refreshing and then ticking it back on as well).

    2. checked the admin email address in all places I could think of (under users, under network settings, under installatron in cPanel, and in the actual php tables).

    3. tried to change the admin email (in several places) and it says sent email to verify the change, but no email is ever received (checked spam & filters etc…)

    4. realized perhaps my wildcard email address setup (*@domain.com) was maybe causing conflict with the wordpress@domain.com so I turned it off, still nothing. and the form notifications from no-reply@domain.com are still being received just fine, so that thought doesn’t really track anyway…

    Could I possibly have been hacked and someone else is intercepting all the admin messages??? Is there anywhere I can manually check the settings in the php files or tables to see if everything is correct? I can’t find any troubleshooting info for manually inspecting things. Can anyone help or offer any other suggestions I haven’t tried yet? I’m at a loss… help?

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  • Thread Starter sarahsas

    (@sarahsas)

    Hello again, I’ve troubleshooted a bit further:

    1. disabled all plugins, made no difference.
    2. tried changing admin address to my gmail account, and the notification FINALLY came through.

    So then I tried changing the admin address again to either one of my email addresses that is setup through G Suite, and that’s when the issue occurs. I tried two different domain names. So it seems to be a G Suite specific issue? Which is strange because the admin address I used to setup the multisite initially IS a G Suite address and I was getting notifications just fine a few months ago… So I’m at a loss, but at least I think I’ve narrowed down where the conflict might be. GMail is fine, G Suite won’t work…

    anyone have any thoughts? this one is a mystery…

    Thread Starter sarahsas

    (@sarahsas)

    Ok last piece of the puzzle and I now deduce that this isn’t really a WordPress issue, it’s a G Suite issue. It seems my G Suite accounts have blocked the ip address that my cPanel is sending the wordpress email through… however because I have a legacy G Suite Account, I don’t have the ability to whitelist any IP address… so I am at an impasse, but at least I know what the issue is. If anyone has any ideas how to get G Suite to whitelist IP addresses without a paid G Suite account, I’d love to hear!

    Thread Starter sarahsas

    (@sarahsas)

    Well… I’ve come full circle and setup WP Mail SMTP through one of my G Suite accounts, and all seems to be resolved… sorry to have wasted everyone’s time, but I’ll leave this up here in case anyone else encounters a similar issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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