Title: Notifications Issue
Last modified: October 19, 2020

---

# Notifications Issue

 *  Resolved [sklandry](https://wordpress.org/support/users/sklandry/)
 * (@sklandry)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/notifications-issue-2/)
 * There is a little orange circle with a number after the plugin name inside the
   WordPress left menu. When I click on the plugin menu I don’t see notifications
   anywhere and the orange circle never disappears. It is annoying to see that all
   the time.
 * – First I need to know where the notifications should appear
    – Second I need
   the orange circle to disappear

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/notifications-issue-2/#post-13557143)
 * Dear [@sklandry](https://wordpress.org/support/users/sklandry/) ,
 * Thanks for the message.
    You can see the notifications on our page from here:
   [https://prnt.sc/v2zjgs](https://prnt.sc/v2zjgs)
 * Also, there is an opportunity to hide the notifications.
 * Please, let us know once you have any questions.
 *  Thread Starter [sklandry](https://wordpress.org/support/users/sklandry/)
 * (@sklandry)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/notifications-issue-2/#post-13558655)
 * Hi!,
 * I don’t have any notifications inside the menu (all popups). I never saw any 
   notifications there
 * here is a picture : [https://imgur.com/kYuAdS6](https://imgur.com/kYuAdS6)
 * I only got the list of popups
 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/notifications-issue-2/#post-13568498)
 * Dear [@sklandry](https://wordpress.org/support/users/sklandry/) ,
 * Thanks for getting back to us.
    We think the issue can be connected with the 
   conflict between the plugins. To make sure about it, can I ask you to send us
   the system information file?
 * [Retrieve the “System Information” file](https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/)
 * Will be looking forward to hearing from you soon.
 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/notifications-issue-2/#post-13572013)
 * Dear [@sklandry](https://wordpress.org/support/users/sklandry/) ,
 * How are you today?
    Just wondering whether you saw our previous message? Please,
   let us know if you still need help with this issue.
 *  Thread Starter [sklandry](https://wordpress.org/support/users/sklandry/)
 * (@sklandry)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/notifications-issue-2/#post-13572593)
 * Hi!
 * I still want the issue to be solved, thanks.
 * Here is the requested file :
    [System Information](https://nero-game.com/resource/TEMP/popupBuilderSystemInfo.txt)
 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/notifications-issue-2/#post-13586246)
 * Dear [@sklandry](https://wordpress.org/support/users/sklandry/) ,
 * Thanks for the log.
    This is a rather strange issue and to hide it you will need
   to remove the following record from your DB:
 * Table Name: wp_options
    option_name-> sgpb-all-removed-notifications
 * [https://prnt.sc/v7w6ml](https://prnt.sc/v7w6ml)
 *  Thread Starter [sklandry](https://wordpress.org/support/users/sklandry/)
 * (@sklandry)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/notifications-issue-2/#post-13587308)
 * Thanks for the help, I’ll try that solution.
 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/notifications-issue-2/#post-13591352)
 * Dear [@sklandry](https://wordpress.org/support/users/sklandry/) ,
 * Feel free to try it and let us know if any assistance is needed again.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Notifications Issue’ is closed to new replies.

 * ![](https://ps.w.org/popup-builder/assets/icon-128x128.gif?rev=2698840)
 * [Popup Builder - Create highly converting, mobile friendly marketing popups.](https://wordpress.org/plugins/popup-builder/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/popup-builder/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/popup-builder/)
 * [Active Topics](https://wordpress.org/support/plugin/popup-builder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/popup-builder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/popup-builder/reviews/)

 * 8 replies
 * 2 participants
 * Last reply from: [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/notifications-issue-2/#post-13591352)
 * Status: resolved