Notifications e-mail en retard

  • Resolved nhagency

    (@nhagency)


    1 year, 5 months ago

    Bonjour,

    Mon problème est que sur le site d’une de mes clientes, lorsqu’un prospect envoie une soumission au formulaire, les notifications par mail arrivent bien, mais vraiment en retard (quelques jours de décalage). Avant ce n’était pas le cas, j’aimerais comprendre ce problème et le résoudre. Pourtant le mail est bon et les notifications arrivent mais vraiment trop tard comparé à ce qui est noté sur le tableau de bord lors de la soumission.

    Bonne journée

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    1 year, 5 months ago

    Hi @nhagency,

    I hope this message finds you well.

    I would like to highlight that Forminator uses the default WordPress function, wp_mail(), to send email notifications. The issue you’re experiencing seems to be related to the email hosting setup on your server.

    Could you try configuring SMTP on your website to see if it resolves the issue? Our plugin, Branda, can assist with setting up SMTP. I hope the following guide will be helpful: https://wpmudev.com/docs/wpmu-dev-plugins/branda/#smtp

    I hope that helps.

    Kind Regards,
    Nebu John

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    1 year, 5 months ago

    Hello @nhagency,

    I hope the above suggestions helped resolving the issues.

    As we haven’t heard from you for some time, I’ll go ahead and mark this topic as resolved. Please don’t hesitate to reply back, in case you still have any related queries.

    Best Regards,
    Dmytro

Viewing 2 replies - 1 through 2 (of 2 total)

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