Notifications don’t work

Hi @ambri, thanks for getting in touch.

Wordfence uses WordPress’ default mail send functions, so there should be no difference between our alerts and any other emails you may be sending out from your site. The plugin you’ve installed is possibly a factor but may just need some extra attention given to its configuration.

The unlock emails originate from your website and not our servers. If you aren’t getting emails then you might want to also check some of the below:

• The emails (they come from wordpress@yoursitename.com) are getting sent to your junk mail folder by your email client or provider. Make sure and whitelist or add your website to the list of safe domains so you get emails consistently.
• Your web server is having a problem with the email software on it. This isn’t like regular emails you send and receive, but rather server alert messages. Usually, a restart of postfix or sendmail (whichever is installed) can fix it. Your hosting provider may need to help with this.
• Your hosting provider has disabled SMTP from the server for some reason like preventing the server from being used to spam people.
• You have a third party plugin for sending emails with another service, like Gmail, which isn’t working. Reaching out to the plugin author for support can help.

Thanks,

Peter.

Hi @ambri,

Wordfence does not restrict your choice of email address in “Where to email alerts” under Wordfence > All Options > General Wordfence Options or approve certain mail hosts and deny others. The SMTP mail sender acting on your site, whether server-side or a WordPress plugin may apply some restrictions or require configuration to approve these.

If you are unable to find anything configured at your end, you should reach out to your host to see why mails sent to your chosen destination might be blocked.

Let me know what you find out!

Thanks,

Peter.