Notification WC Email Template issue

Resolved NikkaG
(@nikkag)

1 year ago

Hello Support,

thanks for the new feature “Email notification sent via WC Email Template system”!

However I have an issue. I use HTML email but now the email is received without WC styling (logo, colours, font, margins etc…). Inspecting the email source it seems WC stylings are present, but they are not rendered as well as in the other WC emails.

Thanks
Nicoletta

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Author N-Media
(@nmedia)

1 year ago

Hi,

ok let me see if any issue in WC template. May be header/footer hooks are missing.

Thread Starter NikkaG
(@nikkag)

1 year ago

Hi,

in wooconvo-email-html.php header/footer hooks are present.
But they don’t work well.

gacesai
(@gacesai)

1 year ago

Hi,

7.1 July 5, 2021
* Feature: Email notification sent via WC Email Template system

This feature doesn’t work!

You’ve missed header, footer, body text and link for messaging (my-account page)

Plugin Author N-Media
(@nmedia)

1 year ago

Hi,

please see version 7.2

gacesai
(@gacesai)

11 months, 3 weeks ago

Hi,

Still doesn’t work with the new version.
Plugin Author N-Media
(@nmedia)

11 months, 3 weeks ago
Hi,

now in new version, we added a Email message input called: Additional Message, inside this message you can define your vars like following:
```
{order_number}
{order_date}
{message_text}
{billing_first_name}
{billing_last_name}
```
{message_text} is the user message in WooConvo
Thread Starter NikkaG
(@nikkag)

11 months, 2 weeks ago

Hi,
I updated to WooConvo 7.3 and WooConvo PRO 7.2.

Vars in Additional Message work but I’m not able to have email messages as before the plugin updates:
1) Option “File download link send in email” does not work
2) How can I have the link “Click here to reply” as before?
3) How can I have the %sender_name% as before?
4) Now emails are always sent to both Customer and to email recipient set in “WooConvo – New Message Received” email setting. This creates confusion. I need that:
a) when a Customer write a message the email is send to Shop Manager recipient only
b) when Shop Manager write a message the email is send to Customer only
How can I do this now?

Thanks for help

ericdata
(@ericdata)

10 months, 2 weeks ago

Having the same issues, did this get resolved?

Thread Starter NikkaG
(@nikkag)

10 months, 2 weeks ago

No, still waiting for support answer!

claudiolisias
(@claudiolisias)

9 months ago

Anyone solve this problem? I buy plugin WooConvo now version 6.9 but dont send message or file in email.