Support » Plugin: WooCommerce Vendors and Customers Conversation (WooConvo) » Notification WC Email Template issue

  • Resolved NikkaG

    (@nikkag)


    Hello Support,

    thanks for the new feature “Email notification sent via WC Email Template system”!

    However I have an issue. I use HTML email but now the email is received without WC styling (logo, colours, font, margins etc…). Inspecting the email source it seems WC stylings are present, but they are not rendered as well as in the other WC emails.

    Thanks
    Nicoletta

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author N-Media

    (@nmedia)

    Hi,

    ok let me see if any issue in WC template. May be header/footer hooks are missing.

    Thread Starter NikkaG

    (@nikkag)

    Hi,

    in wooconvo-email-html.php header/footer hooks are present.
    But they don’t work well.

    gacesai

    (@gacesai)

    Hi,

    7.1 July 5, 2021
    * Feature: Email notification sent via WC Email Template system

    This feature doesn’t work!

    You’ve missed header, footer, body text and link for messaging (my-account page)

    Plugin Author N-Media

    (@nmedia)

    Hi,

    please see version 7.2

    Hi,

    Still doesn’t work with the new version.

    Plugin Author N-Media

    (@nmedia)

    Hi,

    now in new version, we added a Email message input called: Additional Message, inside this message you can define your vars like following:

    {order_number}
    {order_date}
    {message_text}
    {billing_first_name}
    {billing_last_name}

    {message_text} is the user message in WooConvo

    Thread Starter NikkaG

    (@nikkag)

    Hi,
    I updated to WooConvo 7.3 and WooConvo PRO 7.2.

    Vars in Additional Message work but I’m not able to have email messages as before the plugin updates:
    1) Option “File download link send in email” does not work
    2) How can I have the link “Click here to reply” as before?
    3) How can I have the %sender_name% as before?
    4) Now emails are always sent to both Customer and to email recipient set in “WooConvo – New Message Received” email setting. This creates confusion. I need that:
    a) when a Customer write a message the email is send to Shop Manager recipient only
    b) when Shop Manager write a message the email is send to Customer only
    How can I do this now?

    Thanks for help

    Having the same issues, did this get resolved?

    Thread Starter NikkaG

    (@nikkag)

    No, still waiting for support answer!

    claudiolisias

    (@claudiolisias)

    Anyone solve this problem? I buy plugin WooConvo now version 6.9 but dont send message or file in email.

Viewing 10 replies - 1 through 10 (of 10 total)
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