notification mails

  • Resolved sarahhenao

    (@sarahhenao)


    9 years, 6 months ago

    Hello!! I have tried everything, it’s all updated, the configuration of the mails is activated, also enabled, but I do not get the notifications of orders to the mail … neither the client nor the admin, please, you could see what is happening with me account?
    Thanks a lot
    Sarah

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Neah Plugins

    (@gplsaver)

    9 years, 6 months ago

    Hi,
    I will try but I think there is an email server issue.

    if you go to woocommerce–>settings->email
    click on “New RFQ Admin” who does it say the recipient is. if the recipient is not in the same domain as the server sometimes some servers don’t allow sending.

    The server support can look at or at least give you the error log for the email or the php error log to help. without the log it is hard to say. see if you can get the log for either email / php error log.

    also check your junk mail (just in case)

    • This reply was modified 9 years, 6 months ago by Neah Plugins.
    Plugin Author Neah Plugins

    (@gplsaver)

    9 years, 6 months ago

    Also,
    What version of WooCommerce are you using?

    Thread Starter sarahhenao

    (@sarahhenao)

    9 years, 6 months ago

    Please can you look my page and check it? maybe can i send you the login of my page and password to your mail…please??

    Thread Starter sarahhenao

    (@sarahhenao)

    9 years, 6 months ago

    2.6.8 woocommerce…

    Thread Starter sarahhenao

    (@sarahhenao)

    9 years, 6 months ago

    Please, I feel it is some simple thing that I do not see because everything is working very well with the page and the plugin. My work is almost finished … I really like the plugin, I want to work with it.

    Plugin Author Neah Plugins

    (@gplsaver)

    9 years, 6 months ago

    Please contact me at contact@neahplugins.com

    • This reply was modified 9 years, 6 months ago by Neah Plugins.
    • This reply was modified 9 years, 6 months ago by Neah Plugins.
    Thread Starter sarahhenao

    (@sarahhenao)

    9 years, 6 months ago

    Thank you very much, I already sent you the access data

Viewing 7 replies - 1 through 7 (of 7 total)

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