Title: Notification icon missing
Last modified: September 16, 2021

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# Notification icon missing

 *  [mkbarraco](https://wordpress.org/support/users/mkbarraco/)
 * (@mkbarraco)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/notification-icon-missing/)
 * Hi there, I have an issue with your plugin.
 * Few minutes ago after installing the plugin, I see no green notification on chat
   baloon, user side.
 * I can only see red notification, trough the code too.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * (@wpdev3cx)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/notification-icon-missing/#post-14878161)
 * Hi [@mkbarraco](https://wordpress.org/support/users/mkbarraco/),
    Our chat balloon
   displays only a red notification when one of the following is happening
    1.  When chat is minimized and an unread message received
    2.  When chat is offline which means either no agent is available or when current
       time is out of operating hours as configured on live chat settings
 *  Thread Starter [mkbarraco](https://wordpress.org/support/users/mkbarraco/)
 * (@mkbarraco)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/notification-icon-missing/#post-14878393)
 * Hi [@wpdev3cx](https://wordpress.org/support/users/wpdev3cx/), thank you back.
 * I will explain better: when I installed plugin, I can see green notification 
   well. After few minutes, it disappeared. I refresh the page, purge the cache,
   try to visit the website on private page.
 *  Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * (@wpdev3cx)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/notification-icon-missing/#post-14878596)
 * Hi [@mkbarraco](https://wordpress.org/support/users/mkbarraco/),
    please share
   with us some screenshots in order to provide you more accurate information.
 *  Thread Starter [mkbarraco](https://wordpress.org/support/users/mkbarraco/)
 * (@mkbarraco)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/notification-icon-missing/#post-14878662)
 * [@wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) thank you back again!
 * Yep, I share with you [a screenshot (LINK)](https://pasteboard.co/aA59TOISnYFu.png).
   As you can see: there is no green notification to the top right of chat baloon.
 * In this moment, there is an agent online. I don’t open the chat, only visited
   the website.
 *  Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * (@wpdev3cx)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/notification-icon-missing/#post-14878813)
 * [@mkbarraco](https://wordpress.org/support/users/mkbarraco/) ,
    Thank you for
   your feedback. It works as expected when chat is online there is no indication
   in the bubble. It is designed to be like that.
 *  Thread Starter [mkbarraco](https://wordpress.org/support/users/mkbarraco/)
 * (@mkbarraco)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/notification-icon-missing/#post-14886390)
 * hi [@wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) thank you back.
 * I understand but.. when plugin shows me green notification then? I see it during
   first test

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Notification icon missing’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
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 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
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 * 6 replies
 * 2 participants
 * Last reply from: [mkbarraco](https://wordpress.org/support/users/mkbarraco/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/notification-icon-missing/#post-14886390)
 * Status: not resolved