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[Resolved] Notification Emails Not being sent

  • Store URL: http://foodiebites.com/
    WordPress version: 3.9.1
    WP e-Commerce version: Version 3.8.14.1
    Gold Cart version: n/a
    Theme: Organico by Splashing Pixels

    I did this:
    put an order through the site succesfully. I can see the sale in the store sales, however the admin nor the customer are receiving notification emails of the sale.

    I expected WP e-Commerce to do this:
    To send the emails like it did before the upgrade

    Instead it did this:
    nothing.

    What I have tested so far:
    My client (my boss’s wife) sells food, but we are using wp ecommerce as an online order form. I currently have fixed rate shipping since she delivers her products and the payment set as the test gateway. I have succesfully received an email from the site when I reset the password on a test account. i have also disabled/enabled both wpec and the simple shipping plugin and no luck. I also noticed when i use the default ‘state’ field in the form, the sale doesnt go thru – I dont know if this is tied to the email issue, but I band-aided it by creating a 2nd state text field the user has to type in the state. ANY help would be appreciated. Thanks in advance!

    Shanna

    https://wordpress.org/plugins/wp-e-commerce/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Just a note – I have also tried doing what was specified in this thread:

    https://wordpress.org/support/topic/customers-not-receiving-purchase-receipt

    and it did not work for me either. Would really appreciate any help.

    Thanks
    Shanna

    Plugin Author Mihai

    @misulicus

    Hey there,
    You mentioned you are using test gateway.
    When using that you have to mark the order as Accepted Payment in the Store sales page in order for the emails to be delivered.
    Without that its just like a pending order.

    but the admin isnt receiving emails either when an order is placed.

    I have tried that too and its not working. Also, the admin isn’t receiving emails when an order is placed. Any ideas? – thanks for getting back to me.

    Plugin Author Mihai

    @misulicus

    Resolved via Premium support.

    FIX: Store -> Admin -> From Address must be an email from the domain your store is on or else most servers mark the emails as spam and won`t deliver.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘[Resolved] Notification Emails Not being sent’ is closed to new replies.
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