Support » Plugin: Contact Form by WPForms - Drag & Drop Form Builder for WordPress » Notification Email send multiple times

  • Resolved graincore

    (@graincore)


    Hello,
    I installed and set Wpforms for my webpage and it works fine. However, I notice that notifications emails are always send multiple times to my mail address…..like 3 to 4 times. This is a bit annoying and I dont understand why. Any idea?

    Thanks

    Martin

    PS:
    – CC field in the notification settings is deactivated
    – I only have one email address in the Send To Email Address field, my wordpress admin email adress

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Prashant Rai

    (@prashantrai)

    Hello @graincore,

    Thanks for contacting us!

    To take a closer look into the issue, can you please share a screenshot of your WPForms notifications settings area?

    Thanks!

    Thread Starter graincore

    (@graincore)

    Hi, yes of course.

    there you go: https://imgur.com/a/GCQp9qv

    Thanks!

    Hello @graincore,

    Thanks for sharing the screenshot. Generally, the duplicate form submission is caused by Safari on iOS (iPhone, iPad). The users submit a form entry and either go to another app or open a new tab. At a later point in time Safari is reopened or the tab is brought to focus and then Safari refreshes the page as it deems it is “stale”. When Safari does this it triggers another submission. We’re currently looking into this issue and should get fixed in one of the future releases.

    In the meantime, you may consider enabling AJAX submission. Or, you can redirect the users to the thank you page.

    Thanks!

    Thread Starter graincore

    (@graincore)

    Hi @prashantrai,

    thanks a lot for the reply.

    Well, I am not using Safari at all. I tried it with Firefox and Chrome, so not quite sure if thats the problem!?

    I will give this AJAX thing a try.

    Thanks

    Hello @graincore,

    Sure! Please let me know how it goes.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.