Notification email not displaying all formatting

  • Resolved WAMSS

    (@wamss)


    7 years, 9 months ago

    Hi,

    I have a form set up to send a notification email when a submission is made. I’m having difficulties with this email not containing all the user-created formatting from the form. Notably, line breaks and bullet points are being lost. I’m using textareas for these sections.

    Is there a way to ensure the notification email displays the entry as the submitter would see it?

    Thankyou for your help,

    https://wordpress.org/plugins/visual-form-builder/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Joseph

    (@josephk77)

    7 years, 9 months ago

    Hello,

    Are you using our free or pro version? Technically unless something is stripping out the code, it should display as the user has put it in. I suspect that the email program or service may be not permitting the information to pass through the email host to the email, etc?

    Thanks,
    Joseph
    VFBPro Support

    Thread Starter WAMSS

    (@wamss)

    7 years, 9 months ago

    Hi Joseph,

    I’m using the free version at the moment. As far as I’m aware, nothing is stripping out the formatting – we’re using GoogleApps for our emails.

    Some formatting (eg, bold) is being kept, but as I said, much of the other formatting is being lost.

    Joseph

    (@josephk77)

    7 years, 9 months ago

    Wamss,

    Even though you are using the free version I would like to look at this a little further, including at your website.

    Can you please fill out a ticket on VFBPro.com and ask for me by name in the ticket mentioning that I asked you to contact me through our ticket system. have a super weekend!

    Thanks,
    Joseph
    VFBPro Support

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Notification email not displaying all formatting’ is closed to new replies.