• Resolved toad78

    (@toad78)


    Error posting both in front and backend:

    Notice: Undefined index: AN in /home/xxx/xxx/public_html/deposit-balance-/wp-content/plugins/woocommerce/includes/class-wc-shipping-zone.php on line 125

    Tried the following:
    – Disabled other shipping plugins
    – Switched to 2023 theme
    – Made sure PHP, WordPress, WooCommerce and all other WC plugins were up to date

    Any other checks? What could be the possible problem?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hi @toad78

    Thanks for reaching out!

    I understand that you are receiving the error message above even after disabling other shipping plugins and switching to the 2023 theme, correct?

    Based on the error message you provided, it seems that there might be an issue with the shipping zone configuration in your WooCommerce store. The error is pointing to an undefined index AN in the class-wc-shipping-zone.php file.

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Same error message to me, but it appear only when I switch to PHP 8.0, 8.1 or 8.2. On PHP 7.4 this error doest appear.

    Thread Starter toad78

    (@toad78)

    @xue28,
    Are we looking at a PHP 8.x compatibility issue?

    Hi @toad78

    I have tested the WooCommerce plugin with PHP 8.0 and I am not getting any error in my website. You can take a look at this screenshot: https://screencast-o-matic.com/i/c0fbXzVzcbd

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Hi @mathis70
    I understand that you have a somewhat similar problem.

    However, per forum best practices shown here, it is advised that you create a new thread so that we can address your issue(s) separately.

    You can create a new thread here: https://wordpress.org/support/plugin/woocommerce/#new-topic-0

    Thanks for understanding!

    Thread Starter toad78

    (@toad78)

    Hello, @amiralifarooq

    WordPress Environment
    
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    Site address (URL): https://xxx.com/deposit-balance-
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    PHP Post Max Size: 200 MB
    PHP Time Limit: 899
    PHP Max Input Vars: 10000
    cURL Version: 7.64.0
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    Multibyte String: ✔</img>
    Remote Post: ✔</img>
    Remote Get: ✔</img>
    
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    wp_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_gf_form_meta: Data: 1.31MB + Index: 0.00MB + Engine InnoDB
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    wp_icl_languages_translations: Data: 0.20MB + Index: 0.14MB + Engine InnoDB
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    wp_icl_string_positions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_translations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    wp_mail_bank_logs: Data: 20.13MB + Index: 0.00MB + Engine InnoDB
    wp_mail_bank_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mainwp_stream_context_tmp: Data: 0.30MB + Index: 0.52MB + Engine InnoDB
    wp_mainwp_stream_tmp: Data: 1.52MB + Index: 1.25MB + Engine InnoDB
    wp_mclean_refs: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
    wp_mclean_scan: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
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    wp_posts: Data: 12.30MB + Index: 0.66MB + Engine InnoDB
    wp_redirection_404: Data: 14.02MB + Index: 7.05MB + Engine InnoDB
    wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_redirection_items: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wp_redirection_logs: Data: 1.02MB + Index: 0.08MB + Engine InnoDB
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    wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_rg_form_meta: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
    wp_rg_form_view: Data: 1.52MB + Index: 0.84MB + Engine InnoDB
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    wp_rg_lead_detail_long: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
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    wp_saswp_google_review: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_shortpixel_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_shortpixel_postmeta: Data: 5.52MB + Index: 4.13MB + Engine InnoDB
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    wp_sliderpro_skins: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wp_sliderpro_sliders: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wp_sliderpro_slides: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
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    wp_tcb_api_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_teambooking_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_teambooking_promotions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    Post Type Counts
    
    amn_mi-lite: 3
    answer: 3
    aoc_popup: 1
    attachment: 1108
    auto-thickbox-plus: 1
    avia_framework_post: 3
    bolder-surveys: 1
    bookable_resource: 2
    cartflows_flow: 2
    cartflows_step: 7
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    custom_css: 2
    da_image: 1
    et_body_layout: 1
    et_pb_layout: 57
    et_template: 6
    et_theme_builder: 1
    ga_appointments: 923
    ga_providers: 2
    ga_services: 1
    inc_popup: 2
    jb_store_css: 2
    lpr_course: 1
    lpr_lesson: 5
    lpr_order: 3
    module: 12
    nav_menu_item: 98
    oembed_cache: 36
    page: 263
    popup_theme: 6
    post: 492
    product: 52
    product_variation: 46
    question: 48
    quiz: 1
    revision: 1
    saswp: 3
    shop_coupon: 29
    shop_deposit: 28
    shop_order: 545
    shop_order_refund: 10
    shop_subscription: 4
    socialfunnel: 3
    tbk_form: 1
    tbk_service: 1
    tcb_lightbox: 11
    tve_lead_2s_lightbox: 6
    tve_lead_group: 2
    tve_lead_shortcode: 2
    unit: 3
    uo-closure: 2
    uo-recipe: 1
    uo-trigger: 2
    wc_booking: 40
    wc_membership_plan: 3
    wc_user_membership: 27
    wc_zapier_feed: 2
    wp_block: 4
    wp_navigation: 1
    wp-call-to-action: 2
    wpdmpro: 3
    wpgae_click_event: 3
    wpgae_scroll_event: 1
    
    Security
    
    Secure connection (HTTPS): ✔</img>
    Hide errors from visitors: ❌</img>Error messages should not be shown to visitors.
    
    Active Plugins (40)
    
    AffiliateWP - Lifetime Commissions: by Sandhills Development
    LLC – 1.6.1
    
    AffiliateWP - PayPal Payouts: by Pippin Williamson and Andrew Munro – 1.4
    AffiliateWP: by AffiliateWP – 2.12.2
    AffiliateWP - Affiliate Product Rates: by Sandhills Development
    LLC – 1.2
    
    AffiliateWP - External Referral Links: by Sandhills Development
    LLC – 1.2
    
    Akismet Anti-Spam: by Automattic – 5.1
    All-in-One Event Calendar by Time.ly: by Time.ly Network Inc. – 3.0.0
    Buttonizer - Smart Floating Action Button (Premium): by Buttonizer – 3.3.0
    Divi Booster: by Dan Mossop – 3.8.5
    Divi Layout Injector: by Sean Barton - Tortoise IT – 1.7
    Pixel Cat Lite: by Fatcat Apps – 2.6.9
    MonsterInsights - eCommerce Addon: by MonsterInsights Team – 8.3.10
    GDPR Data Request Form: by audrasjb – 1.6
    MonsterInsights Pro: by MonsterInsights – 8.14.0
    Gravity Forms Event Tracking: by Ronald Huereca – 2.4.14
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    `

    Hi @toad78

    Thanks for sharing the requested information above.

    Just to confirm, we’re you able to perform the troubleshooting steps I mentioned above?

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin

    If yes and still the error exists, please provide the full fatal error logs (if any) under WooCommerce > Status > Logs.

    Thread Starter toad78

    (@toad78)

    Since we weren’t able to find a solution to the problem, we redeveloped the shipping zones/classes and that seems to have cleared it up.

    Thank you for your time!

    Roxy

    (@beautyofcode)

    Hi @toad78 ,

    Thanks for providing an update, I’m glad to hear that you managed to get things working as expected.

    I will go ahead and mark this as resolved then – feel free to create a new topic if you need further help 🙂

    Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)
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