Support » Fixing WordPress » Nothing works when I try to fix my internal server error!

  • I added in a plugin to my site and it caused an internal server error. I tried to uninstall all plugins, but I can’t even log into the site to uninstall them. I also don’t know how to find the FTP to get into my site, either. How can I fix this error?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator t-p

    (@t-p)

    If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    When I try to fix it with FileZilla, I get an error that says,You appear to be behind a NAT router. Please configure the passive mode settings and forward a range of ports in your router. I really could use help on this one!

    Moderator t-p

    (@t-p)

    Sorry, I don’t know much about routers. May be someone who knows about routers can chime in.

    Thanks, anyway!

    Can anyone help me with the NAT router issue?

    Are you able to log in to your host account control panel? If so you should be able to use the File Manager tool instead of FTP.

    No, I’m not able to log in to the host account control panel, either.

Viewing 7 replies - 1 through 7 (of 7 total)
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