Support » Plugin: Helpful » Nothing shown under “feedback” page

  • Resolved burlyqlady

    (@burlyqlady)


    Why can’t I see all the feedback listed on the feedback page from the menu?

    this page: /wp-admin/admin.php?page=helpful_feedback

    Is there a setting I didn’t manage to turn on?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Pixelbart

    (@pixelbart)

    @burlyqlady

    • Which browsers do you use?
    • Do you have the latest WordPress version installed?
    • Which version of Helpful do you have installed?

    I always need some information to help you. Nobody has had the problem yet. There is also no option. Actually all entries should be shown. You can filter between Pro and Contra above.

    Thread Starter burlyqlady

    (@burlyqlady)

    Version 76.0.3809.100 (Official Build) (64-bit)
    latest wordpress
    helpful version Version 4.0.20

    I’m having the same issue although I’m not sure if I’m just misinterpreting the purpose of this page. Is it only supposed to display feedback with comments? I have 2 helpful feedbacks but neither left comments.

    WordPress 5.2.2
    Helpful Version 4.0.20 (same issue on 4.0.19)
    Chrome Version 76.0.3809.100 (Official Build) (64-bit)

    Edit: The page I’m referring too is /wp-admin/admin.php?page=helpful_feedback

    • This reply was modified 1 year, 6 months ago by ajshawit.
    Plugin Author Pixelbart

    (@pixelbart)

    @burlyqlady @ajshawit

    Thank you very much for the information! I can’t reproduce the error, anyway:

    If no text was specified, it can be that the entries are incorrect. They may still be from an old Helpful version where incorrect entries were not sorted out.

    You can solve this with the maintenance under Helpful -> Settings -> System. If this doesn’t work, I would need a screenshot of your database table (with the incorrect entries). The table is approximately _helpful_feedback.

Viewing 4 replies - 1 through 4 (of 4 total)
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