Support » Plugin: Simple Author Box » Nothing in author box except last name

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  • Hello @philesq,

    Thank you for reaching out to us!
    This happens because you do not have a description and author image for all your users.

    You need to go to your dashboard > Users > edit the username which does not have a description > scroll down to Biographical Info > add your text there > then scroll further to Social Media Links (Simple Author Box) and add your social media links here > and to add an author image go to Custom User Profile Image (Simple Author Box).

    After you add all this information > save the user and it should appear on your post in your author box.

    Repeat for your other users as well.

    Please give this a shot and let me know how it goes!

    All the best,
    Mihaela

    • This reply was modified 2 years, 2 months ago by mplusb.

    I have a user so that he has access to do work but he does not post any content. There was another user for the same reason but I removed him. There is a third user which is newyorkmotorcycleaccidentlawyer, the name of the site, and was an Administrator but I changed that user to a Subscriber.

    For myself, I had already entered the information you mentioned prior to starting this thread. It still is not working. Do I need to enter the information for the other users even though they are subscribers?

    I just tried entering the information for the other two users and it still does not work.

    Hello @philesq,

    Can you please send me a screenshot with the information you added for the user Franckel so I can take a look?
    Only the description and social media links please, not the email or any other private information.

    Thank you,
    Mihaela

    Hello @philesq,

    You can use https://gyazo.com/ for screenshots.
    And regarding the description, it still shows up as if there was none added.

    Please follow my instructions once more:
    1. Go to your dashboard > Users > All users > edit the user Franckel
    2. Scroll down to Biographical Info and enter the description there. Like in my screenshot: https://gyazo.com/1c272b4e49f1ad88488238315cf5edb6
    3. Scroll further down to Social Media Links (Simple Author Box) and enter your social media platform there, like so: https://gyazo.com/828caf77fd170d6f2712e99ef8f30050
    4. Scroll to the bottom > click save.

    If it works for a user then it will work for this one as well. You just need to add the information in the correct places for that user.

    Thank you for being so patient!

    All the best,
    Mihaela

Viewing 5 replies - 1 through 5 (of 5 total)
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