Support » Plugin: Custom Icons for Elementor » Nothing happens when I upload a file!

  • Plugin Author Michael Bourne


    That’s frustrating, I know. Here are some tips if this happens:

    1) Make sure you are uploading a ZIP file downloaded from the website. No other file format will work.

    2) Make sure you give that font family a name, right beside that download button on Fontello. A unique name is needed for each font.

    3) Ask your host if there were any security rules triggered by mod_security, and ask them to bypass if so.

    4) Ask your host if any errors were generated, such as their PHP install not supporting ZipArchive and it’s components.

    If none of those 4 above are the issue, it may require further investigation. But to date, between two branches of this plugin for two page builders, the above steps have resolved every single support question.

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Viewing 10 replies - 1 through 10 (of 10 total)
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