Support » Plugin: The Events Calendar » Good plugin with correct server settings…

  • This plugin causes me nothing but trouble.

    Errors, wrong URLs, shortcodes not working like intended…

    And today we had some angry guests because the TIME is displayed one hour off.

    10 am inside WordPress backend, 9 am displayed on the front end. I mean.. wtf?

    • This topic was modified 1 month, 1 week ago by Screenload. Reason: With the help of @geoffgraham I managed to find the root for most of this problems. It's the server providers fault, they have incorrect time zone settings for europe
    • This topic was modified 1 month, 1 week ago by Screenload.
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  • Plugin Contributor geoffgraham

    (@geoffgraham)

    Hey there, @screenload!

    I saw this review come in and am super sorry to hear about the issues you’ve had with The Events Calendar. While a one-star review is certainly nothing to celebrate, I totally understand why you’d score us that low based on your experience.

    The good news is that everything you’ve described is pretty uncommon and totally solvable. Assuming you’re still willing to give us and the plugin a chance, we’d love to help you out over in our support forum. Our team can dig in, see what’s up, and help get things in a much better state.

    In the meantime, here are a few things I’d suggest trying out:

    • Errors: It’s possible there’s some sort of conflict going on between the plugin and the theme or another plugin. One thing you can do is enable debug mode in WordPress to get more specific information on those errors. If you do that and copy them down, we can get to the bottom of them. WordPress has instructions to enable debugging.
    • Wrong URLs: This often has something to do with the structure of permalinks in the WordPress settings, but there are three ways to check. We have those outlined here.
    • Shortcodes: This one’s a little puzzling. Is there something in particular happening? If you could elaborate on this when you submit a ticket, I’m sure we can figure it out. For example, is the calendar displaying but not functional? Or is the calendar not displaying at all? Is it a specific shortcode, or all of them? And since shortcodes are a Pro feature, it’s worth checking that both The Events Calendar and Events Calendar Pro are installed together and synced to their latest versions. That’ll ensure things are at least up to speed.
    • Time: Try clicking the Enable Timezone Support option in the plugin settings. Sounds like your WordPress setting is where you’d like it and this option will often correct any conflicts between the calendar settings and the site settings.

    Again, I’m really sorry to hear about the trouble with our plugin so far. Hopefully we can team up together and make it right (and gain some more stars in the process).

    Thanks
    Geoff

    • This reply was modified 1 month, 2 weeks ago by geoffgraham.
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