Nothing after clicking Next on Gallery Source #2

  • Resolved chedomil

    (@chedomil)


    4 years, 5 months ago

    Hello,

    I have completed the same problem as described here: https://wordpress.org/support/topic/nothing-after-clicking-next-on-gallery-source/

    When I go to Classic editor and click on the button “Add/Edit Photonic Gallery” I choose Google Photos (I authenticated before), nothing happens and the loader is just loading infinitely. Also, in the Chrome browser console, I see this error
    VM726:1 POST https://klimenticamostaci.com/wp-admin/admin-ajax.php 500

    I checked my server logs and these are errors for every of 4 times I tried to click on Next 

    [Sun Nov 10 11:43:21.450409 2019] [php7:error] [pid 29597] [client 172.68.226.130:35680] PHP Fatal error:  Uncaught Error: Call to undefined function simplexml_load_string() in /var/www/klimentica/wp-content/plugins/photonic/admin/flow/Photonic_Flow_Fields.php:1482\nStack trace:\n
#0 /var/www/klimentica/wp-content/plugins/photonic/admin/flow/Photonic_Flow_Fields.php(657): Photonic_Flow_Fields->get_zenfolio_categories()\n
#1 /var/www/klimentica/wp-content/plugins/photonic/admin/flow/Photonic_Flow_Fields.php(60): Photonic_Flow_Fields->set_options()\n
#2 /var/www/klimentica/wp-content/plugins/photonic/admin/flow/Photonic_Flow_Manager.php(19): Photonic_Flow_Fields->__construct()\n
#3 /var/www/klimentica/wp-content/plugins/photonic/photonic.php(1838): Photonic_Flow_Manager->__construct()\n
#4 /var/www/klimentica/wp-includes/class-wp-hook.php(286): Photonic->flow_next_screen('')\n
#5 /var/www/klimentica/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array)\n
#6 /var/www/klimentica/wp-includes/plugin.php(465): WP_Hook->do_action(Array)\n
#7 /var/www/klimentica/wp-admin/admin-ajax.php(173): do_action('wp_ajax_photoni...')\n in /var/www/klimentica/wp-content/plugins/photonic/admin/flow/Photonic_Flow_Fields.php on line 1482, referer: https://klimenticamostaci.com/wp-admin/admin.php?action=photonic_flow&class=photonic-flow&post_id=688&width=1000&height=600

    Can you please help me to resolve this. I really like you plugin and want it working on my site. Thanks

    • This topic was modified 4 years, 5 months ago by chedomil. Reason: formatting

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Sayontan Sinha

    (@sayontan)

    4 years, 5 months ago

    If you look at your error logs, your message is saying that the simplexml_load_string function is missing. This is a standard PHP function, which, under rare circumstances, a hosting provider may not install. In fact this is the first time in the 8 years that Photonic has been live that I am seeing this happen.

    Get in touch with your hosting provider and ask them to install/enable the PHP XML module. That will fix the issue.

    Thread Starter chedomil

    (@chedomil)

    4 years, 5 months ago

    Yep, that was the problem. I installed it and now it works perfectly. Once again: GREAT PLUGIN.

Viewing 2 replies - 1 through 2 (of 2 total)
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