Support » Plugin: StageShow » Notes / message box not on paypal email

  • Resolved ripthorn

    (@ripthorn)


    Any message added during check out isn’t being passed onto Paypal so I’ve missed a few important details about sales of tickets. Unfortunately it doesn’t seem to be generating the BCC email so I’ve only been receiving / relying on the Paypal confirmation email. Is this a setting I can alter to get the messaging (or the emails) to work ?

    thanks

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  • Plugin Author Malcolm

    (@malcolm-oph)

    Checkout Messages are not intended to be passed to PayPal, because there is not a mechanism to do so. The only way to view them is either in the EMail generated by StageShow or using the StageShow Sales admin page.

    If you are not getting EMails but sales are being recorded by StageShow (i.e. you can see them as “Completed” on the StageShow Sales admin page) then you may have a problem with your WordPress EMail setup. If Sales are not being recorded by StageShow then you probably have a problem with your PayPal IPN settings, or the callback URL used by StageShow is not accessible by PayPal.

    Thread Starter ripthorn

    (@ripthorn)

    o.k. that’s fine with the checkout messages, but perhaps a warning on that option might be a good idea?

    We are receiving payments and Stageshow is recording that successfully. I’ll check the WordPress email settings.

    Many thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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