Title: note
Last modified: September 4, 2026

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# note

 *  Resolved [macpheeweb](https://wordpress.org/support/users/macpheeweb/)
 * (@macpheeweb)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/note-6/)
 * Hi, I’m a bit confused on this request note, can you confirm what it does? When
   I type something in, it doesn’t seem to save. Hope you can help
 * [https://snipboard.io/TMOiQx.jpg](https://snipboard.io/TMOiQx.jpg)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [sebastianrybacki](https://wordpress.org/support/users/sebastianrybacki/)
 * (@sebastianrybacki)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/note-6/#post-19013388)
 * Hello,
 * Thank you for reaching out to us.
 * The “Request note” field is used when changing the request status. It lets you
   add an optional message for the customer, for example return instructions, a 
   reason for refusal, or any additional information related to the next step.
 * Please note that the note is not saved by itself while typing. To save/send it,
   you need to:
    1. Enter the note.
    2. Select a request status from the dropdown.
    3. Click “Update”.
 * After updating, the note should be saved with the request/order notes and included
   in the related status email sent to the customer.
 * If you select a status, click “Update”, and the note still disappears or is not
   saved, please let us know your WordPress, WooCommerce, and Flexible Refund versions
   so we can check it further.
 * Best regards,
 *  Plugin Support [sebastianrybacki](https://wordpress.org/support/users/sebastianrybacki/)
 * (@sebastianrybacki)
 * [1 week, 2 days ago](https://wordpress.org/support/topic/note-6/#post-19020327)
 * Hello,
 * We haven’t heard from you in a while, so I’m marking this thread as resolved.
   Please don’t hesitate to open a new one if you encounter any issues while using
   our plugin.
 * Have a fantastic day,

Viewing 2 replies - 1 through 2 (of 2 total)

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 * ![](https://ps.w.org/flexible-refund-and-return-order-for-woocommerce/assets/
   icon-256x256.png?rev=2766463)
 * [Flexible Refund for WooCommerce – EU One Click Return](https://wordpress.org/plugins/flexible-refund-and-return-order-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-refund-and-return-order-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flexible-refund-and-return-order-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/flexible-refund-and-return-order-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-refund-and-return-order-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flexible-refund-and-return-order-for-woocommerce/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [sebastianrybacki](https://wordpress.org/support/users/sebastianrybacki/)
 * Last activity: [1 week, 2 days ago](https://wordpress.org/support/topic/note-6/#post-19020327)
 * Status: resolved