1) This page is intended for discussing Contact Form free version, not Contact Form Pro. If you have any questions or requests, please contact us via our support forum http://support.bestwebsoft.com/
2) To change the text that appears inside the fields:
Please go to settings page 'wp-admin/admin.php?page=contact_form_pro_extra.php' установите checkbox Add placeholder to the input blocks
Please go to settings page 'wp-admin/admin.php?page=contact_form_pro.php' для Pro версии , open the block 'Additional options'. If necessary, add a language in the block "Language settings for the field names in the form" on the plugin settings page.
Mark the check box (if it's not marked yet) in the block "Change the labels of the contact form fields and error messages", choose the necessary tab, click the twistie to expand the list of the fields and fill in the fields. Choose the necessary tab in the block "Action after email is sent" as well and fill in the field. Save the changes.
You will see the shortcode under the tab with the necessary language. Please paste that shortcode to the page or post.
3) Contact Form Pro did not claim the possibility to add more fields, and nowhere in the description has this feature been mentioned. For more detailed information on the plugins features please see http://bestwebsoft.com/plugin/contact-form-pro/
4) We would like to point out that we do not force people to purchase Pro versions of our products. Contact Form Pro is perfectly compatible with free versions of our plugins. Also, when creating plugins, we consider simple settings and user-friendliness to be governing factors. Instead of one complex plugin with tons of settings and a huge size, you receive an easy-to-use plugin without too sophisticated (and often unnecessary) features. We understand that each user has their own preferences and requirements concerning the functionality, yet we believe it is not right to implement everything in one plugin. Whenever you need extra functionality, you can install an appropriate plugin.
5) In case you have not got a refund yet, you can contact us via our support forum http://support.bestwebsoft.com/. We kindly ask you to specify the order number in the private ticket.
BestWebSoft Support Team