Dear James,
I’m truly sorry to hear about the frustrating issues you’ve been experiencing. It’s upsetting that our plugin, which you’ve trusted for years, has been letting you down. Your experience is far from what we aim to provide, and we sincerely apologize for any inconvenience this has caused.
We’re committed to turning this situation around for you. I’ve checked our records and haven’t found any previous communication about these problems on your account. We’d really appreciate it if you could email us at hello@juicer.io with details about the issues you’re facing. I promise to investigate thoroughly and work on finding a permanent solution for you. Direct email communication will help us protect your privacy and make sure we’re looking into the right account.
Your feedback is invaluable, and we’re grateful you took the time to share it. We truly value your business and loyalty, and we’re determined to regain your trust. Thank you for allowing us to make things right.
Kind regards,
Mario
Head of Client Service
