Hi @nunowp, Sorry to hear you’re having issues with the initial sync. There could be many reasons why the initial sync gets hung, so let’s look at a few things together and get back to us when you have a moment:
– If you’re using the current version of the plugin (v2.3), it utilizes a queue powered by Action Scheduler. It depends on WP_CRON to be activated with your hosting provider. Can you confirm it’s enabled?
– If you’re using shared hosting, can you check to see if you’ve hit your daily CPU limit after initiating the sync?
– Is there any logging errors in the plugin’s logs tab (when it’s set to standard or debug)?
– Do you have any caching plugins or services running?
– If you’ve uninstalled/reinstalled, can you verify that the store has been removed from the Connected site’s area in Mailchimp?
– If you have a large number of plugins being used, you may need to bump up your memory limit on your server (1GB for example) to accommodate the initial sync.
If there are no smoking guns with the above comments/questions, let us know. We’ll be glad to engage our second-tier support folks at no charge.
