Hi Liam,
I’d really need to see the site to assess it. Could be CSS interference, could be JS interference, could be a transparent element blocking the toggle, could be the entire panel was disabled in the settings. It’s easy to figure out if I can see the site, but otherwise all I can do is speculate.
Since you said it’s a custom theme, I’ll also ask the obvious question – are you sure it includes all the required WordPress hooks? Specifically, did you include wp_footer() just before the closing body tag? https://codex.wordpress.org/Function_Reference/wp_footer
If not, none of the properly enqueued JS will load, so that would certainly explain the menu not opening.
Hope that helps!
Chris
I can see all of the scripts and stylesheets loading correctly and yes I can confirm wp_footer() is included in the footer.
I’ve been comparing my site source with the demo on http://shiftnav.io/free/ and I’ve noticed that my “shiftnav-toggle-main” division is being added into the footer of the website, whereas the demo is generated in the header. Further to this, I have no division with a class of “shiftnav-shiftnav-main”. I’ll continue investigating the issue but unfortunately, I wouldn’t be able to provide a working demo at this stage because it’s a private on-going project for my employer.
Feel free to close this ticket, I just thought I’d check with you just as I wasn’t sure if it was a compatibility problem with 4.7 or something.
UPDATE: I’ve no idea how, but “Display Main ShiftNav Panel” was unticked! I’ve enabled that checkbox and it’s working magically now!
Glad to hear you got it sorted, Liam! Yup, that’s what I meant by “could the entire panel was disabled in the settings” 🙂
Take care,
Chris
