Support » Plugin: Advanced Shipment Tracking for WooCommerce » Not Working with Custom Order Status for WooCommerce

  • Resolved tictubso

    (@tictubso)


    Hi,

    I’ve updated your plugin to Version 3.1.1 and it does not work with the any orders that are using a custom status (using the “Custom Order Status for WooCommerce”).

    The ‘add tracking’ action does not appear. Example: https://prnt.sc/ugd12n

    The ‘add tracking’ button does appear on orders with a standard status, such as ‘Processing’ – https://prnt.sc/ugd1ij

    Can you please make that fix? Thanks

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author zorem

    (@zorem)

    Hi, this is not a bug, we added the option to choose on which order status to display the add tracking option in the order actions menu.

    Navigate to the AST settings to set this option.

    Thread Starter tictubso

    (@tictubso)

    My apologies then, it’s not a bug it’s a feature. Fair enough. Thank you very much for a fast response. Excellent.

    • This reply was modified 1 year ago by tictubso.
    Plugin Author zorem

    (@zorem)

    Sure, anytime 🙂

    Thread Starter tictubso

    (@tictubso)

    Hmm, still a problem.

    In the settings “On which Order status to display Add Tracking icon in the Order Actions menu?” I selected them all, but still not showing. How can we fix this?

    Plugin Author zorem

    (@zorem)

    Which order status manager plugin are you using? Can you send me a plugin URL? So we will check it.

    Thread Starter tictubso

    (@tictubso)

    Custom Order Status for WooCommerce
    By Tyche Softwares

    https://en-au.wordpress.org/plugins/custom-order-statuses-woocommerce/

    All of my custom order status’s appear on the AST settings under the “On which Order status to display Add Tracking icon in the Order Actions menu?” area, and I have selected them all and saved changes. Thanks

    Plugin Author zorem

    (@zorem)

    We checked the option to choose on which order status to display the add tracking option in the order actions menu with Custom Order Status for WooCommerce By Tyche Softwares plugin and its working fine. We can’t replicate this issue. Maybe you have some conflict with some other plugin. Can you try with activating only WooCommer, AST, and Custom Order Status for the WooCommerce plugin and see if it works.

    Thread Starter tictubso

    (@tictubso)

    I rolled back your AST plugin to Version Version 3.1 and now suddenly it works…

    Plugin Author zorem

    (@zorem)

    We checked, its working for us with the latest version.

Viewing 9 replies - 1 through 9 (of 9 total)
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