Title: Not working support
Last modified: July 15, 2021

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# Not working support

 *  Resolved [jiri4net](https://wordpress.org/support/users/jiri4net/)
 * (@jiri4net)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/not-working-support-2/)
 * Hello, I was send ticket about problem with wpml few days ago, when change language,
   there is missing some fonts. So missing all important icons.
 * When disable your plugin all working well.
 * Can you please help me? I was buy PRO version, but didnt get any support.
    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Gabe Livan](https://wordpress.org/support/users/gabelivan/)
 * (@gabelivan)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/not-working-support-2/#post-14666168)
 * [@jiri4net](https://wordpress.org/support/users/jiri4net/) sure, I’ll check your
   ticket, no worries! I’ll send you a reply privately about the problem you’re 
   having as this is a forum for the Lite version of the plugin. If it’s a bug that
   affects the Lite version as well, I’ll post an update here so everyone would 
   be aware of it.
 *  Thread Starter [jiri4net](https://wordpress.org/support/users/jiri4net/)
 * (@jiri4net)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/not-working-support-2/#post-14809077)
 * Hello, Im still waiting for private message. Please contact me about it, I have
   PRO version, but no support 🙁 Thank you in advance.
 *  Plugin Author [Gabe Livan](https://wordpress.org/support/users/gabelivan/)
 * (@gabelivan)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/not-working-support-2/#post-14809163)
 * [@jiri4net](https://wordpress.org/support/users/jiri4net/) thank you for the 
   reminder and my apologies for the late reply! I managed to locate your emails
   related to WPML. You’ll get a reply today. We’ll sort this out for sure!
 *  Plugin Author [Gabe Livan](https://wordpress.org/support/users/gabelivan/)
 * (@gabelivan)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/not-working-support-2/#post-14812450)
 * [@jiri4net](https://wordpress.org/support/users/jiri4net/) after investigating
   your website, it looks like because you’re using two domains for each language,
   somehow, WPML interferes with WP_COTENT_URL, or something is set there (e.g. 
   in wp-config.php) or via custom code that makes Asset CleanUp use a different
   domain when loading the combined CSS file (the file does exist and it’s loaded
   fine) which leads to a CORS policy issue: [https://stackoverflow.com/questions/10636611/how-does-access-control-allow-origin-header-work#:~:text=Access%2DControl%2DAllow%2DOrigin%20is%20a%20CORS%20(Cross,is%20accessible%20to%20certain%20origins](https://stackoverflow.com/questions/10636611/how-does-access-control-allow-origin-header-work#:~:text=Access%2DControl%2DAllow%2DOrigin%20is%20a%20CORS%20(Cross,is%20accessible%20to%20certain%20origins).
 * So, if anymore who reads this topic is using WPML and combine CSS/JS feature 
   from Asset CleanUp, they might have the same problem. I’m investigating it and
   hopefully, [@jiri4net](https://wordpress.org/support/users/jiri4net/) will provide
   me more information about the website in private so I could check this future,
   release a fix and implement it in the next version of the plugin 😉
 *  Thread Starter [jiri4net](https://wordpress.org/support/users/jiri4net/)
 * (@jiri4net)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/not-working-support-2/#post-14813872)
 * Hello [@gabelivan](https://wordpress.org/support/users/gabelivan/), I was send
   you login to email.
    Hope you will find way to fix this problem soon. Thank you
   😉 Jiri
 *  Plugin Author [Gabe Livan](https://wordpress.org/support/users/gabelivan/)
 * (@gabelivan)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/not-working-support-2/#post-14814724)
 * [@jiri4net](https://wordpress.org/support/users/jiri4net/) as I mentioned to 
   you privately, the bug has been fixed! I’ve also updated the development version–
   here’s how to get it: [https://www.assetcleanup.com/docs/how-to-get-the-development-version-of-asset-cleanup/](https://www.assetcleanup.com/docs/how-to-get-the-development-version-of-asset-cleanup/)–
   so anyone using the Lite version will be able to have this fixed if they are 
   using WPML with multiple domains for each language.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Not working support’ is closed to new replies.

 * ![](https://ps.w.org/wp-asset-clean-up/assets/icon-256x256.png?rev=1981952)
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 * 6 replies
 * 2 participants
 * Last reply from: [Gabe Livan](https://wordpress.org/support/users/gabelivan/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/not-working-support-2/#post-14814724)
 * Status: resolved