Support » Plugin: WP-Chatbot for Facebook Messenger Customer Chat » Not Working since update

  • Resolved cabezonx

    (@cabezonx)


    The chatbot is not working since update. It was working perfectly before and, in fact, in the live site it is still working, but the live site has the old version of the chatbot.
    It shows several errors on the chatbot settings page:
    Error: Facebook page is not connected. Try to reconnect
    API communication error. Unable to MM Only State
    Error: Facebook page is not connected. Try to reconnect

    When I try to disconnect facebook page it doesn’t work, it says:
    Warning: Invalid argument supplied for foreach() in /home/…/wp-content/plugins/wp-chatbot/admin/class-htcc-admin.php on line 309

    I tried uninstalling and reinstalling, still doesn’t work.
    I’ve been with this issue for 5 days, they have only sent me a few emails asking questions, no solutions.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support ingasupranovich

    (@ingasupranovich)

    Hi, @cabezonx
    The issue is currently being looked at by our developers.
    This one is not easy to reproduce and we looking the solution to fix it.
    You mentioned that the plugin was re-installed, did you manage to connect the same FB page as before? Do you see the same error when connecting FB page?

    “This one is not easy to reproduce and we looking the solution to fix it.”
    You could either log in to my site or I could give you a backup version that you can install with duplicator. I just need this fixed fast.
    “You mentioned that the plugin was re-installed, did you manage to connect the same FB page as before? Do you see the same error when connecting FB page?”
    It was already connected when I installed it, it does not let me disconnect.
    When I put log out of facebook the log in button appears, when I click it it automatically connects and it does not let me disconnect the page, the error I mentioned appears.

    I have the same issue on a client’s site. Since the update the widget is not showing anymore.

    @johnny538 through email they told me that “it won’t work anymore if two wp-chatbots are connected to the same account” this was my case so I’m still trying to test having only one connected. Seems like this is not right though because I do have two wp-chatbots connected to another account and they both work.

    I’ll let you know if it is fixed.

    Same Problem here. Is there a solution yet?

Viewing 5 replies - 1 through 5 (of 5 total)
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