• Resolved paul5182

    (@paul5182)


    I am having difficulties with viewing embedded PDF files in my Firefox browser. Either files do not load, or pages are missing after they do load. Refreshing the page does not help. I also have Safari 7.0.5 and all seems to work there properly.

    I have tried using new copies of the PDF files, delete and re-install the files with GDE, as well as change the preference settings for GDE and trying different Profiles. I have even tried uploading and programming through both browsers.

    my website is http://www.paulcoffillmusic.com

    I have asked others to test the site and so far the responses are no problems.

    Why am I having difficulties if no one else is?

    https://wordpress.org/plugins/google-document-embedder/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Have you looked at the notes about similar issues (like this one)? What were the results?

    Thread Starter paul5182

    (@paul5182)

    Thanks for your speedy response k3davis. While I had not found anything related in the notes, and I have looked extensively, thanks for your suggestion. I have addressed the cache issue, my browser preferences have always been set to erase ALL cache, history and cookies each time I close Firefox. I have also overridden the cache management and set it for the highest limit possible while using Firefox. The issue persists, even when I restart and open a new browser with an empty cache.

    Interestingly, just this afternoon I was able to test out the same browser version on a friend’s computer, and there were no issues on that machine. I am still at a loss why this persists on my computer.

    Paul,

    The issues you’re reporting are consistent with a cached Google login. It certainly sounds like your settings wouldn’t allow that, though, so it certainly is puzzling.

    You might try setting up a fresh user profile in the affected instance of Firefox just to rule out that it isn’t holding on to anything. Some plugins for instance will maintain certain bits of history or cache for you even if you’ve not allowed the main application to do so. Though “safe mode” or ensuring all your plugins are disabled should technically also rule that particular idea out.

    Hope this helps,

    Kevin

    Thread Starter paul5182

    (@paul5182)

    Kevin,

    Its been a couple of weeks since last writing on this issue and I am pleased to say your suggestion to reset Firefox back to default settings seems to have worked. I have not had any problems with the Google Docs Embedder since, nor has anyone I’ve asked to view and test the site. I’ll have to remember that trick if other problems come up with using that browser.

    Your help is greatly appreciated.

    Paul

    Thanks for the report. I’m glad that worked for you, though I regret it was necessary in your case. Your settings all certainly seemed correct, so it was a puzzling one.

Viewing 5 replies - 1 through 5 (of 5 total)
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