Support » Plugin: WP-Chatbot for Messenger » Not Working on Mobile Devices

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support ingasupranovich

    (@ingasupranovich)

    Hi, @davet
    The reason is your mobile browser settings. There is the ability to block popup icons, push-notifications, etc. in browsers. So you need to make sure pop-ups are allowed.
    I opened the website on my phone and can see the chat widget, screenshot

    Thread Starter davet

    (@davet)

    Still doesn’t work. I turned OFF pop-up blocking on my iPhone on both Google Chrome and Safari and still FB Messenger does not show on mobile.

    That screenshot you sent, is it from an iPhone or Android device?

    It works if I view from my desktop browser in Inspect Mode > Mobile > iPhone 6/7/8

    But does not work if I view from my iPhone.

    Also your logic with saying the pop-up blocker needs to be turned off doesn’t make any sense.

    If you check this other website https://myfitnesswebsite.com from mobile, with the pop-up blocker ON, FB Messenger does load correctly and I used the code directly from Facebook Website.

    If I use your plugin on a WordPress site it still doesn’t show on an iPhone AND it shouldn’t require the pop-up blocked to be turned off.

    If the code direct from Facebook doesn’t require the pop-up blocker to be turned off.. then why does your plugin require it to be Off?

    Also the pop-up blocker is turned On as default for mobile browsers. Do you really think anyone is going to know to turn that off?

    Thread Starter davet

    (@davet)

    So I got it working on https://wordpressfitnesswebsite.com from an iPhone’s Google Chrome browser with pop-up blocker ON.

    I had to clear out the browser history, close Google Chrome, re-open it and now it is showing.

    I also got it working from Safari (with popup blocker ON) by doing the same.

    I think there was an issue with the a version of the website in the cache.. when the site had your plugin disabled.. so it wasn’t loading the plugin.

    Plugin Support ingasupranovich

    (@ingasupranovich)

    Hi, @davet
    That’s correct, browser cache needs to bee cleared if you change settings since data is stored
    Glad you’ve found the solutions

    Thread Starter davet

    (@davet)

    Thanks for your help!

Viewing 5 replies - 1 through 5 (of 5 total)
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