Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » not working on certain browsers

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  • Plugin Support stephjacq a11n

    (@stephjacq)

    Automattic Happiness Engineer

    Hi @arconsulting,
    We are sorry about the trouble here and would like to help.

    Could you please share a copy of your site’s System Status?

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response so we can take a look and help you troubleshoot this issue.

    Thanks!

    Thread Starter arconsulting

    (@arconsulting)

    thank you for your reply and desire to fix this. As this is a public site, I am uncomfortable putting this information online.

    Having said that I am sure that it might have to do with the plugin incorrectly sensing popup blocker as turned on. I tried another plugin (which was actually working) and turned on the popup blocker on chrome and it did exactly the same thing – window appeared briefly and they quickly vanished. Problem with your plugin was that it was doing this even though the popup blocker was turned off (I kept testing by turning on and off). It did work on Firefox but not on Safari or Chrome. Also, it might have to do with customization to the checkout page. Regardless, other apps are working.

    Thread Starter arconsulting

    (@arconsulting)

    Hi there,

    fyi – the plugin has not been tested on the latest version of wordpress. That also is a problem. Are you going to be updating it soon?

    Thread Starter arconsulting

    (@arconsulting)

    Hi again,

    Further update: I am pretty sure it is the length of the product name that caused the Paypal window to close. I tested this. But there was no error message about it in the log. there is a 127 character limit for the product name (I checked it) and this year’s product names are longer because they are kits comprised of several plants. We added all the plant names. It would be great if you add error handling for this.

    I would be happy to revise my review and use this plugin. Can you update the plugin though?
    Thanks,
    Andrea

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @arconsulting

    thank you for your reply and desire to fix this. As this is a public site, I am uncomfortable putting this information online.

    I think the best solution is for you to create a ticket directly then with us.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 5 replies - 1 through 5 (of 5 total)
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