You are absolutely right!

Hello there,

We’re sorry to hear this. We didn’t find any tickets related to your issue. Could you please share your ticket number? We want to help you resolve this as quickly as possible.

Best regards.

Hello there,

I’m sorry, but that ticket number doesn’t exist in our system, nor does your site.

Reviewing your site, I see you’re using a different plugin than YITH, so you’ve probably got the wrong support forum.

Could you please confirm this?

Best regards.