Support » Plugin: Elementor Website Builder » Not Working in IE-11/Edge

  • I am using WP 4.9.4 and Elementor 1.9.8. Everything is going good, but in IE it is not working. The drag and drop, Add new section is not working mainly. Can you kindly help to resolve the issue?

    					
    == Server Environment ==
    	Operating System: WINNT
    	Software: Apache/2.4.29 (Win32) OpenSSL/1.1.0g PHP/7.2.1
    	MySQL version: 5.5.5
    	PHP Version: 7.2.1
    	PHP Max Input Vars: 1000
    	PHP Max Post Size: 8M
    	GD Installed: Yes
    	Write Permissions: All right
    	Elementor Library: Not connected (cURL error 7: Failed to connect to my.elementor.com port 80: Connection refused)
    
    == WordPress Environment ==
    	Version: 4.9.4
    	Site URL: http://HOSTNAME/pagebuilder/elementor
    	Home URL: http://HOSTNAME/pagebuilder/elementor
    	WP Multisite: No
    	Max Upload Size: 2 MB
    	Memory limit: 40M
    	Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    	Language: en-US
    	Timezone: 0
    	Debug Mode: Inactive
    
    == Theme ==
    	Name: Twenty Seventeen
    	Version: 1.4
    	Author: the WordPress team
    	Child Theme: No
    
    == User ==
    	Role: administrator
    	WP Profile lang: en_US
    	User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36
    
    == Active Plugins ==
    	Elementor
    		Version: 1.9.8
    		Author: Elementor.com
    
    == Debug ==
    	Errors: 
    		TypeError: Object doesn't support property or method 'contains'
    			at http://HOSTNAME/pagebuilder/elementor/wp-content/plugins/elementor/assets/js/editor.min.js?ver=1.9.8 - 2:76331
    			2018-03-23 12:42 +00:00
    			x 3 times
Viewing 13 replies - 1 through 13 (of 13 total)
  • Hello Harish,

    Please read this: https://docs.elementor.com/article/38-requirements

    Try editing in Chrome, Firefox or Safari and all should work fine 🙂

    Hope this helps,
    Annie

    Thanks @logologics,

    I have read it, but I have gone thru the features other than this drag and drop and Add section issues most of the controls are working fine even in IE.

    Unfortunately my client need this in IE also. So I love Elementor features and don’t want to switch to other builders for this IE support.

    So it would be great if Plugin authors could resolve this IE conflict, so it would be great.

    Hi Harish,

    IE is a dead end street and even microsoft stopped supporting and updating that browser in 2016. Only the latest version IE 11 should still get security updates, but that will probably end soon too.

    Why does you client need to be able to edit his website in IE?
    He can easely download for example chrome or firefox for free and start using that to edit his website? This is only to edit, websites with elementor will still show up fine in IE too, just the editing part will cause issues.

    Annie

    Yes Annie,

    That’s right, But there are some exceptions always who are still seeking IE.

    But I am afraid that I don’t want to move to other plugins for this IE issue. Anyhow thanks for your support I will try to convince my client.

    Meanwhile if someone could suggest some tweak to fix it, it would be great.

    Thanks,
    Harish

    There is something I want you to note. Apart from editing with IE, people using IE as their default browser might still have the problem viewing your website in the correct way in IE. The order of your page might look completely different on IE and some files and effect might also be missing. That wouldn’t be good for people visiting a site through IE. This is the problem I am encountering at the moment. I am just trying to look for a fix for it. If I find a fix, I will reply to this thread.

    I’ve just had a report from a user that they can’t view the site in IE11 … it is broken and fragmented.
    I’ve seen on another thread a link to the Elementor requirements, and it clearly states IE can’t be used for editing.
    However, it also says:
    “In any case, pages built with Elementor will show up in all the browsers.”
    This is obviously an incorrect statement.
    I don’t have IE 11 on my computer … the most recent IE I have is the IE 9 that came with Win7. That also doesn’t display the site … in fact it says it can’t connect!
    Can we either have a fix so IE 11 can view the pages, or have the Elementor Documentation changed to reflect reality.

    PS. Here in the UK, IE is still showing in Statcounter Global Stats as having 5% of browser use (October 2018)

    • This reply was modified 4 years, 3 months ago by davidmcc3.

    The elementor team is simply to lazy to optimize for IE11. IE11 is supported by Microsoft until the next Windows Version release, witch won’t be coming in the near feature. Alot of people still using Windows 7 and its the default browser there. Same goes for the Microsoft Edge Browser. Its the default browser on Windows 10, so why don’t support it.

    There are also companys who doesn’t allow other browsers then the Internet Explorer, its mostly because of their inhouse IT.

    Im my opinion this is a main reason for not choosing Elementor.

    There should at least be the option to allow editing in IE/Edge.

    Hi, with 4.34% market share Edge is not important, more work demand for its support is not negligible, for a free extension is not nothing.

    And what about the pro version? People are paying money for a plugin that doesn’t work the same in all major browsers?

    BTW… Windows 10 and Internet Explorer 11 are supportet until October 14, 2025.

    I have the same issue raised by a client who works for a local government organisation.
    They use IE11 as their default browser in the corporate office.

    On this support ticket (https://wordpress.org/support/topic/elementor-issue-with-edge-explorer/) a link was provided in the replies to some browser stats, to show that IE is no longer highly used.
    In these stats, it still shows IE use at around 4%.
    Safari & Opera usage is less than this but these browsers are supported by Elementor.
    This makes absolutely no sense.

    As has been raised here already, the Elementor site state “pages built with Elementor will show up in all the browsers.”
    For my client, the site “shows up” in IE11, but the layout is broken.
    This is EXTREMELY frustrating, as I am now facing the possibility of having to rebuild the entire site again, using a different page builder that does support IE.

    #nothappy

    Scott’s right – IE’s 4% is an important number.

    This situation is worse in the UK. Current stats for the last 12 months show:
    IE – 5.27%
    Firefox – 5.23%
    Edge – 4.87%

    So Microsft have 10% of the UK browser market (accross all devices from desktop to phones).

    It doesn’t matter how wonderful Elementor is (and it IS wonderful), if a particular sector has lots of IE/Edge users, having a broken site is a deal-breaker, and spells the end of Elementor for the project.

    a client brought this up just now. to be honest my first response was, so what. market share is at 3% last time i checked. i state my clients that i dont support IE unless they want to pay extra. screw people using that sad excuse of a browser. IE has always been a joke and a pain in the ass

Viewing 13 replies - 1 through 13 (of 13 total)
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