Title: Not working for one plugin
Last modified: August 20, 2016

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# Not working for one plugin

 *  Resolved [kelechi.amadi](https://wordpress.org/support/users/kelechiamadi/)
 * (@kelechiamadi)
 * [13 years, 6 months ago](https://wordpress.org/support/topic/not-working-for-one-plugin/)
 * Hi
    I purchased the pro version of this plugin yesterday and it is working perfectly
   for all my major plugins. Thanks!
 * However, there is one plugin the we have that is still not picking up the template.
   It is a custom plugin that was created for us a year or so ago and is send out
   an email with the results once the user has completed a survey. It uses the PHP
   mail function mail.
 * Is there a way to easily change it to using the WP Mail function instead? Or 
   is there a some other modification I can make? If you email me I can send you
   the plugin files or give access our site.
 * Please help.
 * Thanks
 * [http://wordpress.org/extend/plugins/wp-email-template/](http://wordpress.org/extend/plugins/wp-email-template/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Steve Truman](https://wordpress.org/support/users/a3rev/)
 * (@a3rev)
 * [13 years, 6 months ago](https://wordpress.org/support/topic/not-working-for-one-plugin/#post-3170203)
 * Hi,
 * As a Pro Version License holder please post your support request on the [Pro Version plugins page](http://a3rev.com/products-page/wordpress/wp-email-template/#help)–
   I don’t get any notification when people post here and I only check this about
   once a week.
 * I can’t email you because I have no way on here of knowing who you are? I don’t
   know if it is possible to change your custom plugin so that it uses the WP Mail
   Function and thus have the WP Email Template applied. happy to have a look at
   it for you though. Just post to the Help section on the plugins page. Thanks
 *  Thread Starter [kelechi.amadi](https://wordpress.org/support/users/kelechiamadi/)
 * (@kelechiamadi)
 * [13 years, 6 months ago](https://wordpress.org/support/topic/not-working-for-one-plugin/#post-3170217)
 * Hi
 * It’s ok. I’ve got it working now. It was simple actually. I didn’t see it until
   I traced the source codes for the mail() function. It was just changing the command
   to wp_mail().
 * BTW I did try to post on the Pro Version help page, but the spam filter is too
   restrictive and would not allow me to post the comment.
 * Thanks
 *  Plugin Author [Steve Truman](https://wordpress.org/support/users/a3rev/)
 * (@a3rev)
 * [13 years, 6 months ago](https://wordpress.org/support/topic/not-working-for-one-plugin/#post-3170218)
 * Hi Kelechi,
 * Yes sorry about the Spam free WordPress plugin blocking you – Its a great plugin
   but a bit severe.
 * Please to see you go your custom plugin configed to use wp_mail

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Not working for one plugin’ is closed to new replies.

 * ![](https://ps.w.org/wp-email-template/assets/icon.svg?rev=981250)
 * [WP Email Template](https://wordpress.org/plugins/wp-email-template/)
 * [Support Threads](https://wordpress.org/support/plugin/wp-email-template/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-email-template/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-email-template/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-email-template/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Steve Truman](https://wordpress.org/support/users/a3rev/)
 * Last activity: [13 years, 6 months ago](https://wordpress.org/support/topic/not-working-for-one-plugin/#post-3170218)
 * Status: resolved