not working for me

Viewing 12 replies - 1 through 12 (of 12 total)
  • twoelevenjay

    (@twoelevenjay)

    8 years, 10 months ago

    What version of WordPress, and WooCommerce are you running?

    Also what other plugins are installed and activated, most importantly ones that work with WooCommerce like extensions?

    A good first step is to test with the default theme like Twenty Fifteen (https://wordpress.org/themes/twentyfifteen/).

    A good second test is to deactivate all other plugins besides WooCommerce and Woocommerce Loyal Customer and test. If the deactivating of other plugins results in it working then activate each, one at a time until it is not working again.

    These two steps will help determine or rule out a plugin or theme conflict.

    Thread Starter dg

    (@denizgezgin)

    8 years, 10 months ago

    Thanks twoelevenjay, for your answer.

    Sadly, nothing changes. I am on WordPress 4.1.5 and Woocommerce 2.3.7

    I already did the test you recommended. I switched to default “Storefront” theme, with all the plugins deactivated except WooCommerce and WC Loyal Customer.

    All orders are shown on WooCommerce’s Orders section, but no luck on Loyal Customer.

    What else could it be? Can anyone guarantee that it works on WP 4.1.5 and WC 2.3.7?

    Help is appreciated..

    Code

    (@codenterprise)

    8 years, 9 months ago

    Hello @denizgezgin
    I’ll have this checked and replied on Monday. Sorry about the interruption.

    Regards,

    Khuram

    Thread Starter dg

    (@denizgezgin)

    8 years, 9 months ago

    Hi Khuram,

    Thanks! I’m looking forward to hearing from you.

    Deniz

    Thread Starter dg

    (@denizgezgin)

    8 years, 9 months ago

    Hi Khuram,

    Any luck finding the problem?

    Code

    (@codenterprise)

    8 years, 9 months ago

    Hi Deniz

    Looking at this today.

    Regards,
    khuram

    Thread Starter dg

    (@denizgezgin)

    8 years, 9 months ago

    Hello Khuram,
    I did not hear from you. Is there a problem? Should I wait or look for other possibilities?

    Thanks,
    Deniz

    Code

    (@codenterprise)

    8 years, 9 months ago

    Hi Deniz
    Will update you. We did check last time but didnt find much Will give it another shot.

    Code

    (@codenterprise)

    8 years, 8 months ago

    We have updated the Plugin to include better error handling. Please give it a try.

    Thread Starter dg

    (@denizgezgin)

    8 years, 8 months ago

    I will, at once. Thanks for informing me.

    Code

    (@codenterprise)

    8 years, 8 months ago

    Hi @denigezgin,
    We have uploaded new version. Please check now.

    Thread Starter dg

    (@denizgezgin)

    8 years, 8 months ago

    Hello,
    Thanks for the update. Sorry I couldn’t get back to you since I’ve been away for a while. I’ll give it a try this week, and give you feedback.
    Thanks again.

Viewing 12 replies - 1 through 12 (of 12 total)
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