Title: Not working as it should – Found errors in code
Last modified: January 2, 2019

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# Not working as it should – Found errors in code

 *  [cesrafa](https://wordpress.org/support/users/cesrafa/)
 * (@cesrafa)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/not-working-as-it-should-found-errors-in-code/)
 * For standard users, this plugin might seem working well: you install it, activate,
   paste snippet code, and you see your chat on your freschat dashboard. However,
   I found some problems that can’t just be ignored:
 * – There is “fcSettings” variable in javascript that is not set if you don’t follow
   exactly the instructions in this plugin’s installation tab, instead of those 
   in Integration Settings page. The thing is, if you don’t do this, javascript 
   and php display errors in debug log. If you don’t do like this, your installation
   will work but your users’ email is not recognized on Freshchat dasboard.
 * – RestoreID and ExternalID are not saved properly. This also generates debug 
   log notices (or errors), besides I haven’t tested it yet but I guess your users
   won’t get recognized as the same through different browsers.
 * Please you should fix these things or this plugin makes no sense at all.

Viewing 1 replies (of 1 total)

 *  Plugin Author [freshchat](https://wordpress.org/support/users/freshchat/)
 * (@freshchat)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/not-working-as-it-should-found-errors-in-code/#post-11192736)
 * Hi [@cesrafa](https://wordpress.org/support/users/cesrafa/) ,
 * Thanks for reporting this issue. We fixed both the issues.
 * For the first issue you can now use fcSettings or snippet in integration. Both
   will work.
 * For the second issue you need update the freshchat plugin 2.2.3 and try

Viewing 1 replies (of 1 total)

The topic ‘Not working as it should – Found errors in code’ is closed to new replies.

 * ![](https://ps.w.org/freshchat/assets/icon-256x256.jpg?rev=1736357)
 * [Freshchat](https://wordpress.org/plugins/freshchat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/freshchat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/freshchat/)
 * [Active Topics](https://wordpress.org/support/plugin/freshchat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/freshchat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/freshchat/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [freshchat](https://wordpress.org/support/users/freshchat/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/not-working-as-it-should-found-errors-in-code/#post-11192736)