Support » Plugin: Freshchat » Not working as it should – Found errors in code

  • For standard users, this plugin might seem working well: you install it, activate, paste snippet code, and you see your chat on your freschat dashboard. However, I found some problems that can’t just be ignored:

    – There is “fcSettings” variable in javascript that is not set if you don’t follow exactly the instructions in this plugin’s installation tab, instead of those in Integration Settings page. The thing is, if you don’t do this, javascript and php display errors in debug log. If you don’t do like this, your installation will work but your users’ email is not recognized on Freshchat dasboard.

    – RestoreID and ExternalID are not saved properly. This also generates debug log notices (or errors), besides I haven’t tested it yet but I guess your users won’t get recognized as the same through different browsers.

    Please you should fix these things or this plugin makes no sense at all.

Viewing 1 replies (of 1 total)
  • Plugin Author freshchat


    Hi @cesrafa ,

    Thanks for reporting this issue. We fixed both the issues.

    For the first issue you can now use fcSettings or snippet in integration. Both will work.

    For the second issue you need update the freshchat plugin 2.2.3 and try

Viewing 1 replies (of 1 total)
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