Support » Plugin: Recart - The New GhostMonitor » NOT WORKING ANYMORE

  • soumahmed

    (@soumahmed)


    Hi everyone,

    First off all, this plugin is not supported by the latest version of WordPress. So, it’s a security issue.
    Secondly, Recart does not support WordPress/WooCommerce even though they tell in their website that they do. They are completely focused on Shopify. This plugin requires activation key that can be found in the recart dashboard after creating an account with them but if you go to their website and click “try for free” in WooCommerce option, they take you back to Shopify app store. Support did not responded to my query on this.
    Lastly, their support is vague. They copy paste canned responses and do not properly read your message. Also, the pay as you go is very misleading as they will still charge you $29 even if you don’t make any extra sales.

    Do not use Recart and their plugin.
    Why can’t we give 0 stars?

    • This topic was modified 5 months ago by soumahmed.
    • This topic was modified 5 months ago by soumahmed.
    • This topic was modified 5 months ago by soumahmed.
Viewing 1 replies (of 1 total)
  • Plugin Author Recart

    (@ghostmonitor)

    Hi @soumahmed,

    Thanks for commenting. It seems there are a couple of misunderstandings, which we’ll do our best to address below.

    First of all our plugin is compatible with WordPress versions 3.9 or higher. We don’t pose a security risk for sites, it simply means that we’re compatible with previous versions of the WooCommerce platform as well.

    Moving on to support, we do in fact offer support for both Shopify and WooCommerce. The quickest way to reach us is via the chat interface on our website https://recart.com, however you can also send us an email to support@recart.com if you don’t mind waiting a bit longer.

    Regarding our ‘try for free’ option, it does indeed direct to the Shopify app store, however you can register a WooCommerce account just the same via our registration page: https://app.recart.com/register.

    Last by not least we do try our best to answer any questions as quickly and as effectively as possible. Even so, we know that pricing is a very important topic, which is why we have a pricing calculator on your pricing page in case it’s not clear to anyone: https://recart.com/pricing.

    Thanks again for your input and please don’t hesitate to get back to us via the in-app chat if you need a hand with anything else.

    Best wishes,

    The Recart team

Viewing 1 replies (of 1 total)
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