Support » Plugin: Easy Charts » Not working any more

  • Resolved MarcGoudy

    (@marcgoudy)


    Hi, I have a website with Avada theme installed, and I used easy charts. But since a couple of weeks, the plug in doesn’t work : the pages with charts are empty. Can you help me with that please ? Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Kiran Potphode

    (@kiranpotphode)

    Hi @marcgoudy

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    Please let me know the results so that I can help you further.

    Regards,

    Hi Kiran,

    I did what you asked me to do, but no result :/ still not working. I really don’t understand whit this is not working as it was perfectly working before. I wonder if it is the result of a wordpress update ?

    Regards

    • This reply was modified 9 months, 4 weeks ago by  MarcGoudy.
    Plugin Author Kiran Potphode

    (@kiranpotphode)

    Hi @marcgoudy,

    I might have found the fix for this. Apparently, the javascript library on which Easy charts plugin is based, does not accept a number less than 1 for Configuration -> Margin settings of the chart.

    Please update your charts settings for Margin Configuration to have values as 1 or a higher number. Restriction on margin configuration to have numbers greater than zero is already in place.

    Please let me know if this fix works for you.

    Thanks, everything is back to normal and works fine ! Cheers !

Viewing 4 replies - 1 through 4 (of 4 total)
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