Support » Plugin: Slimstat Analytics » Not Working After Update

  • Resolved aaron2022

    (@aaron2022)


    We updated a few days ago, Thank you. It solved some problems. But it stopped logging altogether, that’s a new problems. No logging whatsoever, we made no changes, disables the google analytics plugin, maybe that, nope. Turned off some of the slim plugins, that didn’t help.

    Re-installed plugin, did not purge tables. No change.

    I think I sanitized the logs well pretty good, please delete anything that might be used against me later. Thanks.

    Any help would be great. Thanks Again.

    Here is the fatal error log file. Not sure what finfo is, but it can’t find it.

    2022-03-16T19:48:24+00:00 CRITICAL Uncaught Error: Class 'finfo' not found in /home/XXXXXXXXXXX/public_html/wp-content/plugins/wp-slimstat/vendor/browscap-php/league/mime-type-detection/src/FinfoMimeTypeDetector.php:36
    Stack trace:
    #0 /home/XXXXXXXXXXX/public_html/wp-content/plugins/wp-slimstat/vendor/browscap-php/league/flysystem/src/Local/LocalFilesystemAdapter.php(96): League\MimeTypeDetection\FinfoMimeTypeDetector->__construct()
    #1 /home/XXXXXXXXXXX/public_html/wp-content/plugins/wp-slimstat/vendor/browscap.php(63): League\Flysystem\Local\LocalFilesystemAdapter->__construct('/home/XXXXXXXXXXX/...')
    #2 /home/XXXXXXXXXXX/public_html/wp-content/plugins/wp-slimstat/vendor/browscap.php(42): slim_browser::get_browser_from_browscap(Array, '/home/XXXXXXXXXXX/...')
    #3 /home/XXXXXXXXXXX/public_html/wp-content/plugins/wp-slimstat/wp-slimstat.php(618): slim_browser::get_browser()
    #4 /home/XXXXXXXXXXX/public_html/wp-content/plugins/wp-slimstat/wp-slimstat.php(287): wp_slimstat::slimtrack()
    #5 /home/XXXXXXXXXXX/public_html/wp-includes/class-wp-hook.php(307): wp_slimstat::slimtrac in /home/XXXXXXXXXXX/public_html/wp-content/plugins/wp-slimstat/vendor/browscap-php/league/mime-type-detection/src/FinfoMimeTypeDetector.php on line 36

    **********************************************

    Here is a logfile from WOO

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://XXXXXXXXXXX.com
    Site address (URL): https://XXXXXXXXXXX.com
    WC Version: 6.2.2
    REST API Version: ✔ 6.2.2
    WC Blocks Version: ✔ 6.7.3
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.1.0
    Log Directory Writable: ✔
    WP Version: 5.9.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.28
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.81.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.37
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.2.2
    WC Database Prefix: wpbo_
    Total Database Size: 328.89MB
    Database Data Size: 290.88MB
    Database Index Size: 38.01MB
    wpbo_woocommerce_sessions: Data: 0.38MB + Index: 0.01MB + Engine MyISAM
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    wpbo_woocommerce_gpf_google_taxonomy: Data: 0.92MB + Index: 0.02MB + Engine MyISAM
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    ### Post Type Counts ###
    
    attachment: 1278
    fl-builder-template: 30
    fl-theme-layout: 2
    global_product_addon: 1
    nav_menu_item: 19
    newsletter: 1
    page: 127
    post: 3
    product: 118
    product_variation: 574
    revision: 935
    shop_coupon: 6
    shop_order: 1817
    shop_order_refund: 1
    was: 1
    wc_product_tab: 152
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (43) ###
    
    Gravity Forms: by rocketgenius – 2.4.10
    Template Library and Redux Framework: by Extendify – 4.3.11
    Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.5.2.1
    Beaver Themer: by The Beaver Builder Team – 1.2.4.1
    Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.34.4
    Classic Editor: by WordPress Contributors – 1.6.2
    Customer Specific Pricing for WooCommerce: by WisdmLabs – 4.6.4
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.4
    Enhanced Media Library PRO: by wpUXsolutions – 2.8.9
    Google XML Sitemaps: by Auctollo – 4.1.1
    Gravity Forms CSS Ready Class Selector: by Brad Vincent – 1.1
    Groups: by itthinx – 2.16.1
    IgniteWoo Updater: by IgniteWoo.com – 3.0.3
    Optimizer For Faster Websites: by Tobias Merz – 1.0
    ShipWorks Connector: by AdvancedCreation – 4.9.7
    ShortPixel Image Optimizer: by ShortPixel – 4.22.8
    Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.22.11.25
    
    WP Cloud Plugin Use-your-Drive (Google Drive): by WP Cloud Plugins – 1.19.2
    Woo Custom Stock Status: by Softound Solutions – 1.3.0
    WooCommerce AvaTax: by SkyVerge – 1.16.0
    WooCommerce Conditional Shipping and Payments: by WooCommerce – 1.12.0 (update to version 1.12.1 is available)
    WooCommerce "Free Shipping for Sales Media" Shipping Method: by Lorand Tar – 1.0.0
    WooCommerce "Order Requires Freight Quote" Shipping Method: by Lorand Tar – 1.0.0
    WooCommerce Google Analytics Pro: by SkyVerge – 1.11.1
    WooCommerce Group Coupons: by itthinx – 1.24.1
    WooCommerce Phone Orders & Manual Orders: by IgniteWoo.com – 3.1.40
    WooCommerce PDF Catalog: by weLaunch – 1.9.7
    WooCommerce Product Documents: by SkyVerge – 1.13.0
    WooCommerce Product Enquiry Form: by WooCommerce – 1.2.22
    WooCommerce Google Product Feed: by Ademti Software Ltd. – 10.5.3
    Woocommerce Products Per Page: by Jeroen Sormani – 1.2.6
    WooCommerce Role Based Methods: by WPBackOffice – 2.4.3
    WooCommerce Sales Analysis: by itthinx – 1.12.0
    WooCommerce "Shipping Account on File" Shipping Method: by Lorand Tar – 1.0.0
    WooCommerce FedEx Shipping: by WooCommerce – 3.4.41
    WooCommerce Tab Manager: by SkyVerge – 1.14.0 (update to version 1.14.1 is available)
    WooCommerce Variation Swatches and Photos: by Lucas Stark – 3.1.2 (update to version 3.1.5 is available)
    WooCommerce "We will Contact You for Shipping" Shipping Method: by Lorand Tar – 1.0.0
    WooCommerce: by Automattic – 6.2.2 (update to version 6.3.1 is available)
    WP Mail Logging: by Wysija – 1.10.4
    Slimstat Analytics - Custom DB: by Slimstat Analytics – 1.5
    Slimstat Analytics: by Jason Crouse – 4.9.0.1
    
    ### Inactive Plugins (14) ###
    
    Add From Server: by Dion Hulse – 3.4.5
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.2.2
    Better Search Replace: by Delicious Brains – 1.3.4
    Code Snippets: by Code Snippets Pro – 2.14.3
    Mailster - Email Newsletter Plugin for WordPress: by EverPress – 2.4.16
    PixelYourSite Microsoft UET (Bing): by PixelYourSite – 2.2.3
    PixelYourSite Pinterest: by PixelYourSite – 3.2.7
    PixelYourSite PRO: by PixelYourSite – 8.6.7
    Slimstat Analytics - Email Reports: by Slimstat Analytics – 3.7
    Slimstat Analytics - Export to Excel: by Slimstat Analytics – 2.6.5
    Slimstat Analytics - MaxMind Integration: by Slimstat Analytics – 2.5.4
    SlimStat Analytics - Users by IP Address: by Slimstat Analytics – 1.4.5
    Velvet Blues Update URLs: by VelvetBlues.com – 3.2.10
    WooCommerce Additional Variation Images: by WooCommerce – 1.8.0 (update to version 1.9.0 is available)
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    visible (visible)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #19 - /shop/
    Cart: #20 - /cart/
    Checkout: #21 - /checkout-2-2/
    My account: #22 - /my-account/
    Terms and conditions: #2325 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Beaver Builder Child Theme
    Version: 1.0
    Author URL: http://www.fastlinemedia.com
    Child Theme: ✔
    Parent Theme Name: Beaver Builder Theme
    Parent Theme Version: 1.7.7
    Parent Theme Author URL: http://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: bb-theme-child/woocommerce/emails/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 3.7.0
    Outdated Templates: ❌
    					
    ### WooCommerce Google Product Feed feeds ###
    
    google: Google merchant centre product feed
      Type: google
      Category filter: -
      Categories: -
    
    ### WooCommerce Google Product Feed options ###
    
    Include variations in feed: -
    Send "item group ID": Enabled
    Expanded schema markup: -
    
    ### WooCommerce Google Product Feed fields ###
    
    Product description: Main product description only (full preferred)
    Condition: Defaults to "new".
    Brand: Defaults to "XXXXXXXXXXXXXXXXX".
    Manufacturer Part Number (MPN): Pre-populates from product sku.
    Product Type: Pre-populates from product_cat taxonomy.
    Google Product Category: Defaults to "Home & Garden > Decor > Fountains & Ponds > Fountains & Waterfalls".
    Global Trade Item Number (GTIN): 
    Material: Pre-populates from pa_material taxonomy.
    Title: Pre-populates from product product_title.
    Availability (in stock products): Defaults to "available for order".
    Availability (backordered products): Defaults to "available for order".
    Availability (out of stock products): Defaults to "out of stock".
    
    ### WooCommerce Google Product Feed DB status ###
    
    Database version: 15
    Active database version: 15
    wc_gpf_render_cache: Empty
    woocommerce_gpf_google_taxonomy (en-US): 5595 items
    
    ### Action Scheduler ###
    
    Complete: 3,346
    Oldest: 2022-03-09 13:24:41 -0800
    Newest: 2022-03-22 21:26:19 -0700
    
    Pending: 1
    Oldest: 2022-03-22 21:41:19 -0700
    Newest: 2022-03-22 21:41:19 -0700
    
    ### Status report information ###
    
    Generated at: 2022-03-22 21:37:21 -07:00
    
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Jason Crouse

    (@coolmann)

    Hi @aaron2022

    Could you please go to /wp-content/uploads/wp-slimstat/ and delete the Browscap folder? Also, please make sure you’re running 4.9.0.1 and that your version of PHP is at least 7.1. Once you delete the folder, in the dashboard go to Slimstat > Settings > Maintenance and turn off/on the Browscap switch. Slimstat should be able to recreate the Browscap folder in uploads (see if that’s the case), and should start logging visits again. If that’s not the case, feel free to open a ticket at https://support.wp-slimstat.com

    Thank you,
    Jason

    Same problem here – no tracking since the update. I’m on 4.9.0.1 and Php version 7.4. I deleted the Browscap folders and switched on/off and still no tracking. I even uninstalled and deleted the plugin and re-installed without it working. I even de-activated all other plugins and tried but still didn’t get any new results.

    Thanks,

    Jason

    Plugin Author Jason Crouse

    (@coolmann)

    Hey Jason!

    If you have access to your server error log, could you see if there’s anything related to Slimstat there? Also, could you share the URL of the website where the plugin is installed and active so that I can take a look? You can open a ticket on our website, if you want:

    https://support.wp-slimstat.com

    Thank you!

    Thanks! I just submitted a ticket.

    Plugin Author Jason Crouse

    (@coolmann)

    Perfect, thank you!

    As an update I’d like to add that it DOES work on another website I have and run off of the same InMotion Hosting server.

    So does not work at: jkwalz.com
    But does work at: niftyfiftyphotos.com

    If that helps at all …

    Thanks –

    Jason

    Plugin Author Jason Crouse

    (@coolmann)

    I am analyzing your server logs to see if there’s any clue of what might be happening. I will reply to your ticket as soon as I find out.

Viewing 7 replies - 1 through 7 (of 7 total)
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