Support » Plugin: Clarify Password Reset » Not working after installation

  • Resolved kunique

    (@kunique)


    Hello,

    I have installed and tried each of the 2 plugins, the password suggestion was still there. The information for the user to note the password worked but not the clearing of the suggested password.

    Any help?
    Thanks!
    KS

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Fidgety Lizard

    (@fliz)

    Thanks for the report! I can’t duplicate this – could you let me know what operating system and browser you’re seeing the problem on? (I’m presuming you don’t have JavaScript disabled?)

    Hello,
    How do I know JavaScript is not disabled?
    But javascript is not needed for most browsers to functioin properly?
    So users who have Javascript will always see the password suggestion on my site?
    Is the plugin also senstive to browser type?

    Thanks in advance!
    KS

    Plugin Author Fidgety Lizard

    (@fliz)

    Hello there,

    Just to be 100% clear, the password entry *box* will always appear on the password reset page – the plugins will simply remove the suggested password string from this box, so that the box shows up as empty.

    If you’re not sure, then you’re very unlikely to have JavaScript disabled. If you could tell me what operating system and browser combination you’re using, I will try to recreate the problem.

    Re being sensitive to browser type, I’ve tested in Firefox, Chrome, Safari, IE and Edge on platforms including Win10, Win7, Linux, OS X, iOS and Android, and haven’t found any where the password isn’t successfully cleared. (This is why I need to know what OS and browser you’re using).

    Thanks!

    Hello Fidgety,

    Thanks for the info.
    I was using edge and on windows 10.
    So you mean, the non-clearing of the suggested password can be more related to having Javascript disabled?

    Thanks in advance!
    KS

    Hello Fidgety,

    I just checked with Chrome still on windows 10; Javascript is enabled, but still the suggested password was not cleared.
    Is the non-clearing of the suggested password more related to having Javascript enabled?

    Or can it be a conflict with the Theme-my-login plugin ?
    Thanks in advance!
    KS

    Plugin Author Fidgety Lizard

    (@fliz)

    Hi there,

    Ah, yes, it’s quite likely that there might be a conflict with Theme-my-login, if it’s creating its own non-standard versions of the login and password reset pages. (The JavaScript for clearing the password relies on finding and adjusting the standard WordPress password reset form fields.)

    If possible, could you try disabling Theme-my-login temporarily and see if that fixes the problem?

    Cheers!

    Plugin Author Fidgety Lizard

    (@fliz)

    I’m assuming this issue was related to the Theme-my-login plugin – please start a new support thread if not.

    Yes, it was the TML causing the problem. Fortunately, my developer solved it just by customizing the TML, hence I did not use the clarify plugin.

    Thanks for your kindness, all the same!

    Regards!

    Plugin Author Fidgety Lizard

    (@fliz)

    That’s great, thanks for taking the time to let me know.

Viewing 9 replies - 1 through 9 (of 9 total)
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