Title: Not working Last modified: September 13, 2020 --- # Not working * [red12](https://wordpress.org/support/users/red12/) * (@red12) * [5 years, 8 months ago](https://wordpress.org/support/topic/not-working-3376/) * I have followed all the installation steps and it does not work. my version the php, sql is correct, I have disabled all the plugins, I have changed the server so that it does not keep cache. I have cleared my browser’s cache, I have tried the option of hosting on my server. Nothing works, there is no communication between the client and the agents. * Inspecting the log gives me this, but not as an error: “WRONG CHAT ID” [https://xxxx.com/plugins/wp-live-chat-support/modules/chat_client/js/callus.js?ver=9.0.23](https://xxxx.com/plugins/wp-live-chat-support/modules/chat_client/js/callus.js?ver=9.0.23) * I have reinstalled the previous version and it works perfectly. * I would appreciate your support to solve the problem with the new version. * ![pic 1](https://i0.wp.com/i.gyazo.com/d649a7c3c8eaa9d4a5ad9fc41d220963.png?ssl =1) - This topic was modified 5 years, 8 months ago by [red12](https://wordpress.org/support/users/red12/). - This topic was modified 5 years, 8 months ago by [red12](https://wordpress.org/support/users/red12/). Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 8 months ago](https://wordpress.org/support/topic/not-working-3376/#post-13401013) * Hi [@red12](https://wordpress.org/support/users/red12/) , your issue as you described seems like a conflict in browser’s cookies during the update process. Please try to install the latest version of the plugin and use another browser or a private window to check again the plugin’s functionality. * Thread Starter [red12](https://wordpress.org/support/users/red12/) * (@red12) * [5 years, 8 months ago](https://wordpress.org/support/topic/not-working-3376/#post-13401814) * Hello, thank you for your reply. * I started the installation with the new version. I only used the old version after failed times with the new one. * I have deleted cookies and browsing data from all google chrome, firefox, edge. I have tried to log in in a browser as administrator and in another browser ( incognito mode) as visitor … * I have done this several times trying different alternatives and clearing cookies etc. Still not working. * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 8 months ago](https://wordpress.org/support/topic/not-working-3376/#post-13402062) * Hi [@red12](https://wordpress.org/support/users/red12/) , may you provide us the following information for further investigation? 1) Your website url, if it is a public web site. 2) Do you have a multisite WordPress installation? 3) It seems to be an issue with the session management on your server, so please let us know if you are using any session management extension in your PHP installation or even a WordPress plugin for session management? * Thread Starter [red12](https://wordpress.org/support/users/red12/) * (@red12) * [5 years, 8 months ago](https://wordpress.org/support/topic/not-working-3376/#post-13402270) * Hi. * there was a sub-domain I just deleted. Therefore I only have my domain (no more multisite). I have returned to clear cache, cookies, reinstalled the plugin, it still does not work. define (‘WP_CACHE’, false); define (‘WP_ALLOW_MULTISITE’, false); * I have installed the old version of the plugin and it works. I don’t understand why the old version works without any problem. * I have no problem giving you the link to my website privately if necessary. But I can provide you with all the information you need. * [jeanlouis2003](https://wordpress.org/support/users/jeanlouis2003/) * (@jeanlouis2003) * [5 years, 5 months ago](https://wordpress.org/support/topic/not-working-3376/#post-13715554) * I have exactly same issue on 3CX Live Chat version 9.1.2. I don’t have session management plug-in and I don’t have a multisite WordPress installation or PHP one. * [jdelallana](https://wordpress.org/support/users/jdelallana/) * (@jdelallana) * [5 years, 4 months ago](https://wordpress.org/support/topic/not-working-3376/#post-13873255) * Hi, i have install version 9.2.1 and the problem persist. how can i fix it?, because we need this plugin working right now. * best regards, * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 4 months ago](https://wordpress.org/support/topic/not-working-3376/#post-13875615) * Hi [@jdelallana](https://wordpress.org/support/users/jdelallana/) , We are unable to replicate this issue. May you send us an email to [wordpress@3cx.com](https://wordpress.org/support/topic/not-working-3376/wordpress@3cx.com?output_format=md) with your website domain in order to proceed on more specific check of your installation. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Not working’ is closed to new replies. * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258) * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/) * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/) * 7 replies * 5 participants * Last reply from: [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/not-working-3376/#post-13875615) * Status: not resolved