Title: Not Working Last modified: May 26, 2020 --- # Not Working * Resolved [mano.k](https://wordpress.org/support/users/manok-1/) * (@manok-1) * [6 years, 1 month ago](https://wordpress.org/support/topic/not-working-3273/) * Hello, * I’m trying for some time to setup Klarna Checkout with no luck. * When i enter the Credentials and select Klarna as Payment Method the Checkout Page is blank. see: [https://ibb.co/KwLn4yF](https://ibb.co/KwLn4yF) * If i refresh the Checkout page i get: [https://ibb.co/By6YwQ0](https://ibb.co/By6YwQ0) * I have also in my console this error: * ``` Uncaught TypeError: Cannot read property 'redirect_url' of undefined at Object.complete (klarna-checkout-for-woocommerce.min.js?ver=2.0.14:1) at i (jquery.js?ver=1.12.4-wp:2) at Object.fireWith (jquery.js?ver=1.12.4-wp:2) at x (jquery.js?ver=1.12.4-wp:4) at XMLHttpRequest.c (jquery.js?ver=1.12.4-wp:4) ``` * Thank you Viewing 5 replies - 1 through 5 (of 5 total) * [zderekh](https://wordpress.org/support/users/zderekh/) * (@zderekh) * [6 years, 1 month ago](https://wordpress.org/support/topic/not-working-3273/#post-12973325) * Experiencing the same issue. The browser console is screaming on me with the following issue: Uncaught TypeError: Cannot read property ‘success’ of undefined * Logs from merchant center: order_id: 296873ad-8cd7-6ba5-bc37-3395f8195e72 correlation_id: 18f05242-a4da-4fc5-ab8b-72a6fd8e959f request_timestamp: 2020-06-11, 18:52 action: Read order merchant_id: K742727 request_path: api/merchant/K742727/v3/orders/ 296873ad-8cd7-6ba5-bc37-3395f8195e72 caller_ip: 162.241.253.81 * REQUEST HEADERS Accept: */* Klarna-Correlation-Id: 18f05242-a4da-4fc5-ab8b-72a6fd8e959f User-Agent: WordPress/5.4.2; [https://www.amfium.no](https://www.amfium.no) – WooCommerce: 4.2.0 – KCO:2.0.15 – PHP Version: 7.2.31 – Krokedil Host: api.klarna. com Accept-Encoding: deflate, gzip, br Content-Type: application/json * BODY “” * RESPONSE HEADERS Klarna-Correlation-Id: 18f05242-a4da-4fc5-ab8b-72a6fd8e959f Content-Type: application/json * RESPONSE BODY “” * In the test mode, everything works correctly. - This reply was modified 6 years, 1 month ago by [zderekh](https://wordpress.org/support/users/zderekh/). * [Kristi at Klarna](https://wordpress.org/support/users/klarna/) * (@klarna) * [6 years, 1 month ago](https://wordpress.org/support/topic/not-working-3273/#post-12973422) * Hi [@zderekh](https://wordpress.org/support/users/zderekh/) – For your provided example order, the Klarna logs show that the order was created against the Klarna test/playground endpoint, but the error you listed above is a 404 error, which is thrown because this order is not found again the Klarna production environment. When changing Klarna API credentials in your Woo store, please make sure to start a new session so that stale data is not used; a good way that is to test using a new incognito browser window. Hope that helps! * [zderekh](https://wordpress.org/support/users/zderekh/) * (@zderekh) * [6 years, 1 month ago](https://wordpress.org/support/topic/not-working-3273/#post-12973521) * Thank you for your response. I repeated the same in incognito mode with the same result: the Klarna iframe is not being generated. * ``` correlation_id: 7f56862b-cd2e-4b26-99f9-c879edf28949 request_timestamp: 2020-06-11, 19:45 action: Create order merchant_id: K742727 request_path: api/merchant/K742727/v3/orders caller_ip: 162.241.253.81 REQUEST HEADERS Accept: */* Klarna-Correlation-Id: 7f56862b-cd2e-4b26-99f9-c879edf28949 User-Agent: WordPress/5.4.2; https://www.amfium.no/no/ - WooCommerce: 4.2.0 - KCO:2.0.15 - PHP Version: 7.2.31 - Krokedil Host: api.klarna.com Accept-Encoding: deflate, gzip, br Content-Length: 2329 Content-Type: application/json REQUEST BODY { "purchase_country": "NO", "locale": "nb-NO", "merchant_urls": { "terms": "https://www.amfium.no/no/terms-conditions/", "checkout": "https://www.amfium.no/no/checkout/", "confirmation": "https://www.amfium.no/no/checkout/?kco_confirm=yes&kco_order_id={checkout.order.id}&wc_order_id=null", "push": "https://www.amfium.no/no/wc-api/KCO_WC_Push/?kco-action=push&kco_wc_order_id={checkout.order.id}&kco_session_id=623962f647532d6e8173354373299fd5", "shipping_option_update": "https://www.amfium.no/no/wc-api/KCO_WC_Shipping_Option_Update/", "notification": "https://www.amfium.no/no/wc-api/KCO_WC_Notification/?kco_wc_order_id={checkout.order.id}" }, "billing_countries": [ "NO" ], "shipping_countries": [ "NO" ], "merchant_data": "{\"is_user_logged_in\":false}", "options": { "title_mandatory": false, "allow_separate_shipping_address": false, "date_of_birth_mandatory": false, "national_identification_number_mandatory": false, "allowed_customer_types": [ "person" ], "require_client_validation": true, "require_client_validation_callback_response": true, "phone_mandatory": false, "color_button": "#212121", "color_button_text": "#ffffff", "color_checkbox": "#be237a", "color_checkbox_checkmark": "#ffffff", "color_header": "#212121", "color_link": "#be237a" }, "customer": { "type": "person" }, "purchase_currency": "NOK", "order_amount": 8499, "order_lines": [ { "reference": "32916531792", "name": "Baseus USB Type C Cable - BLACK, 0.5m", "quantity": 1, "unit_price": 8499, "tax_rate": 0, "total_amount": 8499, "total_tax_amount": 0, "total_discount_amount": 0, "type": "physical" }, { "type": "shipping_fee", "reference": "free_shipping:3", "name": "Gratis frakt", "quantity": 1, "unit_price": 0, "tax_rate": 0, "total_amount": 0, "total_tax_amount": 0 } ], "order_tax_amount": 0, "billing_address": { "email": null, "postal_code": null, "country": "NO", "phone": null, "given_name": null, "family_name": null, "street_address": null, "street_address2": null, "city": null, "region": null }, "shipping_options": [ { "id": "free_shipping:3", "name": "Gratis frakt", "price": 0, "tax_amount": 0, "tax_rate": 0, "preselected": true } ], "external_payment_methods": [ { "name": "Vipps", "redirect_url": "https://www.amfium.no/no/checkout/?kco_confirm=yes&kco_order_id=%7Bcheckout.order.id%7D&wc_order_id=null&kco-external-payment=vipps", "image_url": "https://www.amfium.no/wp-content/plugins/woo-vipps/img/vipps-rgb-sort.png", "description": "" } ] } RESPONSE HEADERS Klarna-Correlation-Id: 7f56862b-cd2e-4b26-99f9-c879edf28949 Content-Type: application/json ``` - This reply was modified 6 years, 1 month ago by [zderekh](https://wordpress.org/support/users/zderekh/). - This reply was modified 6 years, 1 month ago by [zderekh](https://wordpress.org/support/users/zderekh/). * [Kristi at Klarna](https://wordpress.org/support/users/klarna/) * (@klarna) * [6 years, 1 month ago](https://wordpress.org/support/topic/not-working-3273/#post-12973542) * Hi again [@zderekh](https://wordpress.org/support/users/zderekh/) – You are now receiving a different error, a 401 / unauthorized error, which you can check in the Logs app of the Klarna Merchant Portal, per: [https://docs.krokedil.com/article/267-klarna-checkout-error-codes](https://docs.krokedil.com/article/267-klarna-checkout-error-codes) * The MID you are using is configured in Klarna for Klarna Payments, not Klarna Checkout. Please either switch to use the Klarna Payments plugin ([https://woocommerce.com/products/klarna-payments/](https://woocommerce.com/products/klarna-payments/)) or update your Klarna contract if you want to use Klarna Checkout instead of Klarna Payments. * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [6 years ago](https://wordpress.org/support/topic/not-working-3273/#post-12997829) * [@krokedil](https://wordpress.org/support/users/krokedil/) [@kristiankrokedil](https://wordpress.org/support/users/kristiankrokedil/) I have deleted your email and flagged your accounts for moderation. * While I know you have the best of intentions, it’s forum policy that you _not_ ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk. * If they _are_ paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums. * Thankfully are other ways to get information you need: - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/) and get the data that way. - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com) log of the user’s web server error log. - Ask the user to create and post a link to their `phpinfo();` output. - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/) - Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors). - Ask the user for the step-by-step directions on how they can reproduce the problem. * You get the idea. * We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline. * When you help users _here_ and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Not Working’ is closed to new replies. * ![](https://ps.w.org/klarna-checkout-for-woocommerce/assets/icon-256x256.png? rev=3332778) * [Kustom Checkout for WooCommerce](https://wordpress.org/plugins/klarna-checkout-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/klarna-checkout-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/klarna-checkout-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/klarna-checkout-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/klarna-checkout-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/klarna-checkout-for-woocommerce/reviews/) * 5 replies * 5 participants * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * Last activity: [6 years ago](https://wordpress.org/support/topic/not-working-3273/#post-12997829) * Status: resolved