Title: Not working
Last modified: August 28, 2019

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# Not working

 *  Resolved [PetrP](https://wordpress.org/support/users/petrp/)
 * (@petrp)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-working-3011/)
 * Hi,
 * we’re not allowed to discuss paid plugins, but I created an account and I couldn’t
   open a support ticket. I’ve got message: “You are not allowed to submit a ticket.”
   
   Also, I read nothing but comments that the thing isn’t working? I need this plugin,
   if working, and quick. And i need it to work with custom registration fields 
   from a plugin not in your list. Thanks

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Plugin Author [Codexpert, Inc](https://wordpress.org/support/users/codexpert/)
 * (@codexpert)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-working-3011/#post-11877722)
 * Hi [@petrp](https://wordpress.org/support/users/petrp/) ,
    What’s your email/
   username you used in our site?
 *  Thread Starter [PetrP](https://wordpress.org/support/users/petrp/)
 * (@petrp)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-working-3011/#post-11878478)
 * Same as here!
 *  Thread Starter [PetrP](https://wordpress.org/support/users/petrp/)
 * (@petrp)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-working-3011/#post-11881142)
 * and if i click on ‘sign in’, it just refreshes the page and there’s nowhere to
   sign in… :/
 * Did i mention we need to solve this asap?
    -  This reply was modified 6 years, 9 months ago by [PetrP](https://wordpress.org/support/users/petrp/).
 *  Plugin Author [Codexpert, Inc](https://wordpress.org/support/users/codexpert/)
 * (@codexpert)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-working-3011/#post-11882258)
 * Please mention your username or email. We didn’t find **petrp** in our database.
 *  Thread Starter [PetrP](https://wordpress.org/support/users/petrp/)
 * (@petrp)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-working-3011/#post-11885000)
 * so than your system isn’t working, since it was PetrP. Isn’t there another way
   to reach you, like a simple email?
 *  Thread Starter [PetrP](https://wordpress.org/support/users/petrp/)
 * (@petrp)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-working-3011/#post-11889774)
 * So this would-be customer with urgent matters is already spending 4.5 days just
   to get in touch only. Can we move on please?
 *  Plugin Author [Codexpert, Inc](https://wordpress.org/support/users/codexpert/)
 * (@codexpert)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-working-3011/#post-11914434)
 * Hi [@petrp](https://wordpress.org/support/users/petrp/),
    As mentioned earlier,
   we didn’t find any user with this name. Did you open a ticket? Could you tell
   us the ticket id?
 *  Thread Starter [PetrP](https://wordpress.org/support/users/petrp/)
 * (@petrp)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-working-3011/#post-11936044)
 * Hi, 2.5 weeks ago, in first message, i wrote that i couldnt open a ticket.
    Than
   i asked if i can contact you another way such as simple email. I dont know what’s
   so hard that we haven’t moved on for like 20 days almost.
 *  Plugin Author [Codexpert, Inc](https://wordpress.org/support/users/codexpert/)
 * (@codexpert)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-working-3011/#post-11936084)
 * We understand that you couldn’t open a ticket, but did you able to register your
   account in our site? If yes, please share the email you used for that.
 * Another option would be to contact via our Facebook page here [https://www.facebook.com/codexpert.io](https://www.facebook.com/codexpert.io)
   
   Please understand, it’s not actively maintained as we always prefer to contact
   via our support site and it may some time to get back to you.
 * Thanks
 *  Thread Starter [PetrP](https://wordpress.org/support/users/petrp/)
 * (@petrp)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-working-3011/#post-11936104)
 * ok but i dont want to publish that email address in public
 *  Plugin Author [Codexpert, Inc](https://wordpress.org/support/users/codexpert/)
 * (@codexpert)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-working-3011/#post-11936111)
 * Please send your email address to our facebook page.

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Not working’ is closed to new replies.

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 * 11 replies
 * 2 participants
 * Last reply from: [Codexpert, Inc](https://wordpress.org/support/users/codexpert/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/not-working-3011/#post-11936111)
 * Status: resolved