Title: Not working?
Last modified: August 25, 2019

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# Not working?

 *  Resolved [shereew](https://wordpress.org/support/users/shereewalker/)
 * (@shereewalker)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/not-working-3006/)
 * Hi there. I have invested quite a lot of time in the set up of this plugin and
   entering all the cookies in the list – I believe I have it set up correctly.
 * Even before the option is selected, the non-necessary cookies have already fired.
   After turning off the non-necessary toggle in the options or just selecting no
   to the cookies, the non necessary cookies are still there.
 * I have tried deactivating and reactivating the plugin and clearing the cache 
   it still makes no difference.
 * I assume I have something wrong in the setup because as is, it’s not GDPR compliant
   in any way?
 * Thanks for your time

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/not-working-3006/#post-11866653)
 * Hi [@shereewalker](https://wordpress.org/support/users/shereewalker/),
 * Have you added the scripts of the cookies to the non-necessary cookie section
   in the plugin set up?
 *  Thread Starter [shereew](https://wordpress.org/support/users/shereewalker/)
 * (@shereewalker)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/not-working-3006/#post-11867241)
 * Hey there – So yes that was my bad – I have loaded them properly now, the action
   had been blocked by my service provider.
 * But…. now the Google analytical cookies don’t show at all, even if I accept them?
 * I have inserted
 * <!– Global site tag (gtag.js) – Google Analytics –>
    <script async src=”[https://www.googletagmanager.com/gtag/js?id=UA-MY-ID”></script&gt](https://www.googletagmanager.com/gtag/js?id=UA-MY-ID”></script&gt);
   <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.
   push(arguments);} gtag(‘js’, new Date());
 *  gtag(‘config’, ‘UA-MY-ID’, { ‘anonymize_ip’: true });
    </script>
 * In the non-neccessary script section – is this correct?
 * Thanks again for your time
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/not-working-3006/#post-11867248)
 * Hi [@shereewalker](https://wordpress.org/support/users/shereewalker/),
 * Did you clear the cache after adding the script?
 *  Thread Starter [shereew](https://wordpress.org/support/users/shereewalker/)
 * (@shereewalker)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/not-working-3006/#post-11867251)
 * I did yes, but I will try again just in case
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/not-working-3006/#post-11867254)
 * Hi [@shereewalker](https://wordpress.org/support/users/shereewalker/),
 * Please share the site URL so that we can have a look.
 *  Thread Starter [shereew](https://wordpress.org/support/users/shereewalker/)
 * (@shereewalker)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/not-working-3006/#post-11867290)
 * Hey there, I replied to the email with your response on it – did you receive 
   it?
 *  Thread Starter [shereew](https://wordpress.org/support/users/shereewalker/)
 * (@shereewalker)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/not-working-3006/#post-11867293)
 * Sorry I should have also mentioned clearing the cookies again did not work.
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/not-working-3006/#post-11867367)
 * Hi [@shereewalker](https://wordpress.org/support/users/shereewalker/),
 * We did not receive any links. If you need to share it privately, please submit
   a ticket [here](https://www.webtoffee.com/support/) with the link.
 *  Thread Starter [shereew](https://wordpress.org/support/users/shereewalker/)
 * (@shereewalker)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/not-working-3006/#post-11867404)
 * Hi there
 * Have just submitted one
 * Ticket number 6886
 * Thanks again
 * Sheree
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/not-working-3006/#post-11873864)
 * Hi [@shereewalker](https://wordpress.org/support/users/shereewalker/),
 * As per the communication over the ticket, we are marking this as resolved.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Not working?’ is closed to new replies.

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 * 10 replies
 * 2 participants
 * Last reply from: [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/not-working-3006/#post-11873864)
 * Status: resolved